Why Is ScanSnap Organizer's Search Box Greyed Out?

Why Is ScanSnap Organizer’s Search Box Greyed Out?

ssologo.jpg Most of you know that I typically use Macs more than Windows, but in the process of doing some consulting work (more on that later), I have been spending more time using the Windows programs that come with the Fujitsu ScanSnap.

For starters, I want to say that I really like ScanSnap Organizer. I wish the ScanSnap came with a Mac version. However, I came across what to me was a pretty weird issue.

I went to search some of my scanned-in PDFs and the Search box was greyed out!


After doing some digging, I found out why. It turns out that surprisingly, ScanSnap Organizer doesn’t have PDF searching capabilities of its own. It needs to use either Adobe Acrobat or Windows Desktop Search.

For ScanSnap S1300 users on Windows XP (raising hand), this is a bit of a problem because Adobe Acrobat doesn’t come with the scanner.

So, here is what you need to do:

If You Use Windows Vista Or Windows 7

You shouldn’t have this problem because Windows 7 and Vista have Windows Search built in.

So, you can use either the built in Windows Search, or if you have a ScanSnap S1500, you can use Adobe Acrobat that comes with the scanner.

If You Use Windows XP

You can download the appropriate version of Windows Search 4.0 here.

If you don’t want to use Windows Search, you’ll have to use Adobe Acrobat. If you have a ScanSnap S1500 you’re set as it comes with Acobat. If not, you’ll need to get your hands on Adobe Acrobat 7.0 or later to search within ScanSnap Organizer.

More details on all this can be found if you search ScanSnap Organizer Help for “File Search”.

For the S1300 peeps who have Windows Vista or Windows 7, can you confirm that ScanSnap Organizer search is not greyed out for you without Acrobat installed? Please leave a comment and let us know.

About the Author

Brooks Duncan helps individuals and small businesses go paperless. He's been an accountant, a software developer, a manager in a very large corporation, and has run DocumentSnap since 2008. You can find Brooks on Twitter at @documentsnap or @brooksduncan. Thanks for stopping by.

Leave a Reply 10 comments

Garnet - May 26, 2015 Reply

Here it is 2015 and this thread is still helping. Thanks!

Carlo - May 12, 2012 Reply

Helped me too, just great, thanks very much for posting.

    Brooks Duncan - May 12, 2012 Reply

    Great, thanks so much for letting me know Carlo! <p style=”color: #A0A0A8;”>

donkincaid - January 13, 2011 Reply

Fantastic! Easy download and Index rebuild. Thank You.

    Brooks Duncan - January 13, 2011 Reply

    Great, glad it helped! I'm pretty sure this is a very common issue.

donkincaid - January 12, 2011 Reply

Just loaded ScanSnap Organizer from my new S1300. Using a Win7 64bit machine. Windows Search is not greyed out BUT it only allows searching on the file name.. The other two options are greyed out. Downloaded update that was suppossed to correct it. My workaround was to download google desktop … but would like windows search to work correctly.

    Brooks Duncan - January 12, 2011 Reply

    Hey Don, check out this post. I suspect it will help you out: http://www.documentsnap.com/how-to-fix-pdf-search

      Debra - December 30, 2013 Reply

      This finally fixed the problem. Must have spent hours on this, not sure how I got here but glad I did. Thanks.

        Brooks Duncan - December 30, 2013 Reply

        Great Debra! Glad it helped.

      mike - April 29, 2014 Reply

      thanks so much. great find, it worked perfectly!

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