Fujitsu ScanSnap iX500 Review

Fujitsu ScanSnap iX500 Review

ScanSnap iX500 topIf there is one thing I am happy about in 2013, it is that I don’t have to answer[1] the question “When is Fujitsu coming out with a replacement for the ScanSnap S1500?” anymore. That is because today they have announced the ScanSnap iX500, their new desktop document scanner.

Fujitsu hooked me up with a review unit, so let’s check it out.

One iX500 To Rule Them All

Like their last two scanners, the personal S1300i and the portable S1100, Fujitsu has done away with the separate Mac and Windows models. There is now just one black model that works on both Windows and the Mac.

This simplifies things greatly for those that are trying to decide which model to get, but it does have some software implications that I will get into below.

ScanSnap iX500 open
ScanSnap iX500 open

Speed

The first difference between the iX500 and its predecessors is speed. It scans at 25 pages per minute, as opposed to the S1500’s 20ppm and the S1300i’s 12ppm.

They’ve moved much of the processing to a new chip that they call the GI Processor, and most importantly (for me, anyways), they’ve moved OCR processing to a parallel process which means it starts while the scanning is occurring. This means no more long waits for documents to be made searchable after you finish scanning.

I’ve scanned large-ish documents and having been in the ScanSnap ecosystem since 2008 (using the S300M, S1300, and S1300i), I was in shock how fast both the scanning and processing was.

More on OCR in a bit.

Wireless Scanning

This is the feature of the ScanSnap iX500 that is probably going to get the most press.

You have been able to use your ScanSnap with the ScanSnap Connect mobile app for quite some time, but it was indirect – the scanner needed to be plugged in to your computer, and your computer was the one doing the communicating.

The iX500 has a Wi-Fi chip built-in (the aforementioned GI Processor), and can communicate directly with an iPhone, iPad, iPod Touch, or Android device.

There is a Wi-Fi switch at the back of the scanner, and there is a light at the front of the scanner that lets you know when you are connected.

ScanSnap iX500 Wi-Fi Light
ScanSnap iX500 Wi-Fi Light

When you install the ScanSnap software on your computer, it asks you if you want to set the iX500 up on your wireless network, and steps you through getting it set up. Once you’ve done that, you can totally cut the computer out of the equation.

ScanSnap iX500 Want Wireless
ScanSnap iX500 Want Wireless

I made a video that shows how it works. The video shows scanning to an iPad, but it is the same deal with any other iOS or Android device. Click here to watch it on YouTube.

As it stands right now, wi-fi scanning only works scanning to an iOS or Android device. It would be cool if they made it so that you could scan to a computer too, but that is not how it works right now.

Update 07/30/2013: The iX500 now supports wi-fi scanning to a Mac or Windows computer!

Background OCR

As I mentioned earlier, the ScanSnap iX500 ships with software that makes OCR much faster. However, for Mac users, there is an extra enhancement.

Windows users have always been able to have background OCR using ScanSnap Organizer. You could scan to the Organizer software and let it do its thing while you keep scanning or working.

Since ScanSnap Organizer is Windows only, Mac users have been out of luck unless we did some wacky background OCR hacks.

The iX500 ships with the Mac Searchable PDF Converter. I’ll have another post about that as I play with it, but basically it does what the name says: it lets you scan to a folder and have OCR run in the background when the computer is idle.

Mac Searchable PDF Converter
Mac Searchable PDF Converter

Software

The iX500 comes with some some software enhancements and some (cough) changes.

Enhanced Quick Menu

I am not personally a Quick Menu user, but it is definitely helpful for newer or less tech-savvy users. The first change they made is to make the Quick Menu try to detect what type of document you are scanning. For example, I threw in a business card and it helpfully suggested CardMinder.

ScanSnap iX500 Quick Menu
ScanSnap iX500 Quick Menu

You can also control the order that Quick Menu entries appear in, and you can now add your own applications to the Quick Menu which is pretty cool. Hit the gear icon to do this.

CardMinder for Mac

Speaking of CardMinder, the Mac version of CardMinder is now the business card application that ships with the iX500. I don’t have much to say about this as I am not a big bizcard guy. If you’d like me to do a post about this and dig in further, leave a note in the comments.

Bundled Software

The ScanSnap iX500 comes with the following software:

  • ScanSnap Organizer (Windows)
  • CardMinder (Windows, Mac)
  • ABBYY FineReader for ScanSnap (Windows, Mac)
  • ABBYY FineReader Express (Mac)
  • Acrobat X Standard (Windows)

Update 06/08/2016: The iX500 now comes with Nuance Power PDF (Windows) and Nuance PDF Converter (Mac). These replace Adobe Acrobat.

It also comes with the cloud scanning abilities that have been added to the ScanSnap line over the past few years: Scan To Evernote, Dropbox, SugarSync, Google Docs, Sharepoint, etc.

Perceptive Mac readers will notice something right away: the ScanSnap iX500 does not ship with a Mac version of Adobe Acrobat. I always wondered how Fujitsu would handle this when they inevitably moved to a hybrid desktop ScanSnap, and now we know.

I can definitely see some Mac users getting cranky about this, so it will be interesting to see what the reaction will be. The line with the desktop ScanSnaps was always “Sure they are a bit expensive, but they come with a full version of Acrobat. That’s $300 right there!” Now for Mac users at least, that is no longer true.

If you are a Mac user and want something Acrobat-y for much less money, you might want to check out [PDFPen][pdfpen].

Update 06/08/2016: As mentioned above, Fujitsu has moved away from Acrobat altogether and now supplies Nuance software for both Mac and Windows. You can see this article about the Nuance change for more.

Paper Management

In addition to the speed and wireless scanning enhancements, Fujitsu has made some improvements to paper handling with the ScanSnap iX500.

They’ve replaced the pad assembly with brake rollers. Apparently this is something they brought in from the higher-level scanners. I certainly didn’t have any paper feed issues in my tests.

They also made it so that the ScanSnap can handle heavier paper and even plastic cards. I threw in my REI card and it fed it through easily.

There is a new setting for bleed through detection, if you have paper that might be susceptible to that sort of thing.

Availability

So far, I don’t see the ScanSnap iX500 on any of the online shopping sites, but I will update it when it is available. The suggested retail price is $495.

It looks like the iX500 is showing up on Amazon now. At the time of writing this it doesn’t have a picture yet, but it is sold by Amazon, so it seems to be legit.

Like all ScanSnaps, the iX500 does not support TWAIN, so if you think you need it, give the ScanSnap Folder functionality a look. If that still does not meet your needs, you will probably need to look elsewhere.

However, if you’ve been holding out for an S1500 replacement, now you have one. This is the fastest consumer level ScanSnap they’ve released, and the wireless scanning works well. They’ve added features while still making it fast and easy to use. I really like it.


  1. Or more accurately, not answer since I had no idea.  ↩

About the Author

Brooks Duncan helps individuals and small businesses go paperless. He's been an accountant, a software developer, a manager in a very large corporation, and has run DocumentSnap since 2008. You can find Brooks on Twitter at @documentsnap or @brooksduncan. Thanks for stopping by.

Leave a Reply 95 comments

gzimmerer - August 3, 2016 Reply

As an attorney and technology professional, I love this scanner EXCEPT for one feature. The automatic blank page removal for duplex scanning is really poor. Moreover, having owned an HP scanner before and seeing the nice document icons for each page after the scan process but before saving; was nicer. With HP I was able to select pages that were unwanted and just remove those pages before saving. I was also able to resort the pages if I needed to before final save. I sure wish the ScanSnap would have enabled these features. I wish I had this scanner with the HP software. That said, I still love this scanner, just wish the feature set was either more dynamic or were better implemented.

    Derrick Ashby - August 12, 2016 Reply

    Since you can choose not to remove blank pages in settings, though it’s checked on by default, I can’t really see the problem. I see your point about the ability to remove pages before saving, since it saves the extra step of finding the document after saving to do the removal.

Vicki - August 1, 2016 Reply

Hi! Thanks for the review. Can you give me on insight on which model number to get? The ix500 has the B005, the B015, and now the B305 (newer model, I believe). The latter doesn’t have as many reviews on Amazon–since it’s newer, perhaps? Do you think it’s good to go with the newer model or stick with an older one that has tons of positive reviews, so is more tested, tried, and true? Thanks! –Vicki

Derrick Ashby - November 29, 2015 Reply

Hi Brooks,

I use an S1300 that I’ve had for a few years now. It’s hopper limit is about 6 pages, and every now and again it misfeeds a couple of sheets and I have to go back and rescan the missing ones. (The more pages there are in the hopper the more likely you are to get misfeeds) I use Preview to add the extra pages back into the scanned document. Big documents need multiple hopper loads. What I would like to know is is the x1500 better when it comes to misfeeds. If not then it seems to me that a bigger page hopper would not be of much help. I’ve got a few decades worth of paper to scan, so the increased speed would be good…

    Brooks Duncan - December 1, 2015 Reply

    Well, no scanner is 100% guaranteed not to misfeed, but the iX500 does have more advanced misfeed detection than the S1300 does. I’d suspect you’ll have a much better time of it. It’s nice for larger documents too.

Scott - January 16, 2015 Reply

does anyone know how to obtain the bundled software for the ix500? I have lost or misplaced my software and trying to load to a new laptop.

Barry - September 19, 2014 Reply

The iX500 is now been out nearly 2 years now. What is the likelihood of a replacement soon? Worth buying one now – or waiting for newer model? How frequently do Fujitsu update their range?

    Brooks Duncan - September 19, 2014 Reply

    Well, the S1500 (its predecessor) came out in 2009, so that upgrade took 4 years.

    I have absolutely zero inside knowledge, but I would guess that the S1300i will be upgraded before the iX500 is. If you are looking for a desktop scanner, I personally would not sit around waiting for an upgrade.

    My guess, again with no inside knowledge, is it will be a while. You are probably safe to buy now. (But don’t blame me if I am wrong!)

ScanSnap iX500 Now Supports Wireless Scanning To A Computer • Tips To Learn How To Go Paperless | DocumentSnap Paperless Blog - February 20, 2014 Reply

[…] a comment to his ScanSnap iX500 review, some obviously uninformed person wrote […]

Your Top Going Paperless Products Of 2012 • Tips To Learn How To Go Paperless | DocumentSnap Paperless Blog - February 20, 2014 Reply

[…] Fujitsu ScanSnap S1500 and S1500M. A few weeks ago, these two models were replaced by the ScanSnap iX500, which is now what I use. It is Fujitsu’s desktop model and is crazy fast. The reviews of the S1500 and S1500M were off the charts, and it looks like the iX500 will be similarly revered. My review is here. […]

Your Top Going Paperless Products Of 2013 • Tips To Learn How To Go Paperless | DocumentSnap Paperless Blog - January 16, 2014 Reply

[…] Fujitsu ScanSnap iX500. The ScanSnap desktop model is crazy fast and can scan wirelessly to a computer or mobile device. It was released in 2013, so it is not surprising that it was the winner this year. My iX500 review is here. […]

Around the web for 16th January | DesParoz.com - October 21, 2013 Reply

[…] Fujitsu ScanSnap iX500 Review – The wireless scanning is a feature I’d love too in a portable scanner. If I didn’t have a ScanSnap S1500, I’d buy one of these today… […]

Tyler Johnson - October 13, 2013 Reply

One thing I noticed in my upgrade to the ix500 from the s1500 is that the scansnap organizer no longer has the "ACTION" tab on the ribbon. I am wondering where all that functionality went? I used to import all my files to organizer then drag and drop to scan to print to put into OneNote. Its gone now and I have no way of doing what I used to do easily. Am I missing something?

    Brooks Duncan - October 17, 2013 Reply

    Hm, I was going to suggest that you drag the file to the "Application" section on the bottom left, but it doesn't seem like Scan To Print is there. I guess the only idea I have is Ctrl-P to print and then choose the OneNote printer? Will that work?

      tyler johnson - October 18, 2013 Reply

      I guess they didn't think you needed the option. I now just right click on the documents in the organizer and print. I might just look at Evernote since its not easy to import multiple files into OneNote now. Unless you choose 'unfiled' or one section and then move them all one at a time inside OneNote. Kind of defeats the purpose though.

John A. - October 6, 2013 Reply

Assuming I made a mistake in the order I put the papers to scan in the wrong order, After scanning can I reorder the scanned pages in the pdf?

    Brooks Duncan - October 7, 2013 Reply

    Sure thing. There are many programs that can edit PDFs, including Preview which is built into the Mac and ScanSnap Organizer which comes with the ix500 on Windows.  -Brooks

kumar bala - September 7, 2013 Reply

Comments: hi brooks
can notes software ( mac and pc )which is a better organizer software iam told, be compatible with the scansnap fufitsu ix500 whic is a better hardware .
thanks

Bill - September 6, 2013 Reply

Can someone give me a reality check on the ScanSnap Manager for Mac (ver. 6.1 L11):

1. Why does it create an empty "ABBYY" folder in Home? (with three subfolders, all empty—basically a dupe of Application Support folders)

2. Why are Profiles so hard to access? I click on the Dock icon, the Profiles appear. I move my mouse, the Profiles disappear. Click again, the Profiles may or may not hang around long enough to chose one (and if you do choose one, you get no feedback as to whether it is selected, unless of course you want to click again.

So the reality check: has anyone else seen this behavior? And if so, why is no one complaining about it? This is really lame UI.

Louis - July 25, 2013 Reply

In addition to scanning bank and brokerage house statements, I have a lot of newspaper clippings that I want to scan. Is the Snapscan the most suitable for this purpose? Also, what is TWAIN?

Arlester Christian - April 22, 2013 Reply

I have a stack of photos. Can I just put them in the feeder like ordinary paper/business cards? Nowhere in the operators manual or in any documentation I've seen has this been demonstrated. Any attention to this is appreciated in advance.

Roy - April 4, 2013 Reply

Can the iX500 software take a non-OCR PDF file and convert it to a PDF-OCR file?

    Brooks Duncan - April 4, 2013 Reply

    On the Mac, in my extremely brief test the included FineReader Express will work on non-ScanSnap PDFs.

    On Windows, the included Adobe Acrobat will OCR PDFs, yes.

karen - April 4, 2013 Reply

I have the Scansnap ix500 and love the feed speed. But, if a page gets jammed, I have to remove all the pages from the scan slot to free the jam. When I do this, the window on the laptop screen does not let me continue with the same scanning folder. It wants me to send what was scanned before the jam to its own location, then begin a new scan job with the pages left. Help?

Joe - March 24, 2013 Reply

What can we do to inspired Fujitsu to Mac lovers the same software as PC folks? At the very least, the quick menu organizer.

What would be a good alternatives- for the organizer, you mentioned an alternative to adobe acrobat and for filler 2?

    Brooks Duncan - March 24, 2013 Reply

    The closest thing to ScanSnap Organizer on the Mac is probably Yep. Worth a trial.