ScanSnap iX500 Supports Wireless Scanning To A Computer

ScanSnap iX500 Supports Wireless Scanning To A Computer

In a comment to his ScanSnap iX500 review, some obviously uninformed person wrote this:

I’ve been thinking about the Wi-Fi to [computer] thing, and I really doubt Fujitsu is going to do it. The reason I think that is because I would imagine that they would be afraid of it cannibalizing sales of their network scanners, or might reduce the sales to offices. So, I would be very surprised if they end up adding the ability to scan to a [computer].

That uninformed person was, of course, me. Today Fujitsu has dropped a massive firmware and software update to the ScanSnap iX500 that adds the ability to do wireless scanning to a Mac or Windows computer.

I almost fell out of my chair when I saw the update come through.

Get The Wireless Update

If you aren’t automatically notified of the update, right-click on the ScanSnap icon in your Dock (for Mac users) or System Tray (for Windows Users), go to Help and then Online Update.

ScanSnap Update Mac ScanSnap Update Windows

Once you do that, it will take you through the update process. You do need to have the iX500 plugged in via USB to set it up.

Set Your Computer Up For Wireless Scanning

As I mentioned, the computer needs to be initially plugged in via USB to set it up for wi-fi scanning. As you are going through the software installation, it should automatically start the ScanSnap Wireless Network Setup wizard.

ScanSnap Do You Want To Connect Wirelessly?

ScanSnap Do You Want To Connect Wirelessly?

Once it has been set up, you will see that your Dock icon on the Mac or your System Tray icon on Windows now has a little wi-fi signal.

ScanSnap Wireless Dock

ScanSnap Wireless Dock

Scan Wirelessly To Your ScanSnap iX500

Now it’s time to unplug the cord! Take out that USB cable, put some paper into your scanner, and hit Scan.

As long as you are on the same wireless network, and as long as the Wi-Fi switch is on at the back of your scanner, it should find your computer and scan to it using whichever ScanSnap Manager profile you had specified (or the Quick Menu if you roll that way).

Scanning To More Than One Computer

The way the ScanSnap iX500 wireless scanning works, the scanner is “paired” to your computer. If you want to scan to multiple computers, it is doable but not super seamless. I’ll cover that in a future post.

Here is how to change the computer that the iX500 scans to.

The Most Requested Feature

Many people felt that to this point, the iX500 didn’t have “true” wi-fi scanning because it only worked with mobile devices. Wireless scanning to a computer was by far the most requested feature from what I’ve seen.

That feature is now here. Let me know how it works for you. So far, so good for me. My wife says that I am wrong all the time – I’m just happy it is about scanning for a change.

About the Author

Brooks Duncan helps individuals and small businesses go paperless. He's been an accountant, a software developer, a manager in a very large corporation, and has run DocumentSnap since 2008. You can find Brooks on Twitter at @documentsnap or @brooksduncan. Thanks for stopping by.

Leave a Reply 36 comments

Bill Wheeler - May 5, 2016 Reply

I have hooked the the iX500 to a desktop. I can scan using the USB. When I unplug the USB and hit the scan button it doesn’t do anything. If I remote into the desktop computer and right click and do the Simple Scan it works. Why won’t the button work wirelessly?

Pat - January 6, 2016 Reply

Anyone solve the issue of the scanner dropping off the Wifi network? Keeps disconnecting then reconnecting – goes on forever.

Alnoor Ratansi - October 13, 2015 Reply

online update does not work, I get the message not responding. can you tell me what’s wrong



zero4 - March 3, 2015 Reply

I recently purchased the iX500 scanner. I lose connection to the scanner intermittently. When I first start my computer up, it connects, then after awhile, it will lose connection and then reconnects again after awhile. The scanner is always connected to the router as the blue light is always on. If I use my iPhone, I do not have an issue. This is on windows 8.1. After I had this issue, I tried using my Mac and the Mac had the same issue. Any help is much appreciated. Also, how do I know if I have the most up to date firmware on the scanner? Thanks.

MattTurley - August 2, 2014 Reply

The one thing I want to do with the ix500 doesn’t seem to be something that can be accomplished in the standard settings.

I’d like to scan (over WiFi, preferably) to a network folder unattended – meaning I don’t want to have to reply to any dialogs on a computer.

I have document management software that can then check the folder for new files and process them based on a variety of rules that I have setup.

Any thoughts on accomplishing this?

lbutlr - May 13, 2014 Reply

If only I could get this to work. “Connect by Wi-Fi” is always unavailable in the menu. Can’t find any troubleshooting on this from Fujistsu, everything there is about connecting via USB. Computer and scanner are on same wifi network, on same SSID, but nothing seems to work.

    Shareen - October 9, 2015 Reply

    I am having the same issue. The “Connect by Wi-Fi” is not available to click on in the menu, and can find any solutions to this anywhere. I did the online update and then nothing showed up. Now if I try it again it gives me an error message that reads “the ordinal 32 could not be located in the dynamic link library….” Anyone else having this problem or have advice?

Sid - April 13, 2014 Reply

Hi there
I have a ix 500 scansnap for my office. I have connected to the server and is accesible through my server computer. Howerver, I have 3 other terminals and I ma unable to access scansnap through the other terminals. WOuld be grateful for any advice.

Laura - February 5, 2014 Reply

I have the wireless network setup, the wifi signal is showing in the taskbar along with the Scansnap shortcut, and as soon as I unplug the cable between the computer and the Scansnap, the shortcut disappears and I’m not able to scan. I’ve been trying the troubleshooting guide for quite some time now and I must say I’m less than thrilled with this at the moment.

    Brooks Duncan
    Brooks Duncan - February 6, 2014 Reply

    Hm hadn’t heard of that one. Do you mean when you have the cable plugged in, the little S in the bottom right has the wifi icons, but when you unplug the USB cable the S icon disappears altogether? Is it there if you click on the little triangle?

      rg - July 31, 2014 Reply

      I am having the same problem as Laura. i go through the wireless wizard and get connected to wifi, but as soon as i unplug the USB cable, my laptop thinks ScanSnap is disconnected – i get the S logo with the red circle and line through it. I’ve restored to the factory settings. Nothing seems to work. i’m on Windows 8.1 – not sure if that matters. Checked Fujitsu website for driver updates, but there aren’t any. Thoughts?

@_jacksmith - November 3, 2013 Reply

Massive update! This was really annoying me. Thanks for putting this update on our radar!

    Brooks Duncan
    Brooks Duncan - November 3, 2013 Reply

    I hear you. Thanks for stopping by.

lsh - September 14, 2013 Reply

The multiple computers tip is getting a page not found???

    Brooks Duncan
    Brooks Duncan - September 14, 2013 Reply

    That is so weird. Not sure what happened there, but it is fixed. Thanks for letting me know!

GD Rothenberg - September 4, 2013 Reply

The one workflow part of this that I don't understand is how do you switch your profile remotely? I also have to go the computer's ScanSnap manager to change to a one sided vs a two sided document etc

Joel - September 3, 2013 Reply

Just a note: if you installed your drivers from the online support site, and did not use the install CD, you may not have the online update feature (it will indicate the program is missing when you try and run it). There are two sites, one for Windows and one for Mac, that you can download and install this program from. This will allow you to follow the rest of the instructions found above. This held me up for a bit, but once I installed the online update application, everything worked perfectly. These are directly from Fujitsu.


    Brooks Duncan
    Brooks Duncan - September 3, 2013 Reply

    Interesting. Thanks Joel!

@jorgems - August 5, 2013 Reply

Very good update but I miss wake on demand in order to place the scanner anywhere in the house without having to wake the computer manually.

ScanSnap iX500 can now scan to computer via wifi. | Gordon's shares - August 2, 2013 Reply

[…] Link. I’ve been looking for this for years. I assume computer must run Fujitsu’s evil ScanSnap sw, but still… […]

Jon - August 1, 2013 Reply

Any other info on benefits from the update? Are there bug fixes? interface improvements? any new features other than the wireless scanning?

Brooks Duncan
Brooks Duncan - July 31, 2013 Reply

Okely dokely, here is how to switch computers:….

How To Switch Between Computers For ScanSnap iX500 Wi-Fi Scanning | Tips To Learn How To Go Paperless | DocumentSnap Paperless Blog - July 31, 2013 Reply

[…] In July 2013, Fujitsu released a big software update for the ScanSnap iX500. The iX500 now supports wireless scanning to a Mac or Windows computer. […]

Tam Lee - July 31, 2013 Reply

Yesss, finally. This is basically the only drawback to having a scanner since I'm short on USB connections at the moment. So glad that there is finally real wifi connection for computers. Can't wait for your tutorial on the multiple computers set-up.

@spicermatthews - July 30, 2013 Reply

I have been so waiting for this feature!!! Thanks for letting us all know!!!

Suselew - July 30, 2013 Reply

I second that. I'd love to be able to set it up on my husband's laptop as well.

Fujitsu ScanSnap iX500 Review | Tips To Learn How To Go Paperless | DocumentSnap Paperless Blog - July 30, 2013 Reply

[…] Update 07/30/2013: The iX500 now supports wi-fi scanning to a Mac or Windows computer! […]

Eric - July 30, 2013 Reply

Looking forward to your post on scanning to multiple computers.

    Brooks Duncan
    Brooks Duncan - July 30, 2013 Reply

    Thanks, I hope to have a video up tomorrow taking you through it. It's not hard or anything but there are some steps you need to do.

    Hassan Ahmed - July 21, 2014 Reply


    I am having problem with Wifi connection between my Mac and Scansnap. Soon as I disconnect the USB connection, the blue light stays on but the connection is lost. Each time I install and install, it works for a while but then the Wifi connection is lost (seems after I shutoff and on my computer, so I have to connect back the USB cable. I chacked for updates also. What is going on? Seems so spoky !

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