Fujitsu ScanSnap On Mavericks - Your Experience?

Fujitsu ScanSnap On Mavericks – Your Experience?

MavericksTo my great surprise, the latest version of Mac OS X, 10.9 Mavericks, was released yesterday. I am about to go on a trip so I am holding off upgrading for a bit, but I want to check – how is the Fujitsu ScanSnap on Mavericks working for you?

ScanSnap Mavericks Compatibility

The short version is, all modern ScanSnap models seem to be supported.

If you want further details, here is the support page for each model:

  • ScanSnap iX500: Supported. See this page and the instructions below.
  • ScanSnap S1500/S1500M: Supported. See this page and the instructions below.
  • ScanSnap S1300/S1300i: Supported. See this page and the instructions below.
  • ScanSnap S1100: Supported. See this page and the instructions below.
  • ScanSnap S510M: Supported. See this page.
  • ScanSnap S300M: Supported. See this page.

Preparing Your ScanSnap For OS X Mavericks

If you have an ScanSnap iX500, S1500, S1500M, S1300i, S1300, or S1100, the best way to go is to do an online update.

To do that:

  • Make sure ScanSnap Manager is running
  • Go to Help > Online Update
  • Follow the instructions

If you want to see this in video form, I’ve created a short video.

Adobe Acrobat

Have you tried Acrobat 8 or 9 on Mavericks? How does it work for you? You can also keep an eye on this Roaring Apps page for user reports.

Your Experience?

So, how is your ScanSnap and related software working on Mac OS X Mavericks?

I’d appreciate it if you left a comment either way. I’ll update this post as new information becomes available.

About the Author

Brooks Duncan helps individuals and small businesses go paperless. He's been an accountant, a software developer, a manager in a very large corporation, and has run DocumentSnap since 2008. You can find Brooks on Twitter at @documentsnap or @brooksduncan. Thanks for stopping by.

Leave a Reply 40 comments

Mun'D - June 8, 2015 Reply

Actually, I believe it “resolved” when I (AGAIN) uninstalled, defragged the disk and reinstalled then got the latest drivers (which was also updated this morning). I really appreciate the ScanSnap, but, well, we’re all a bit weary at times of having to be self-IT: Tech*NO*logy is all I can hiss … Sorry can’t be of more help?!?

    Chris - June 8, 2015 Reply

    I called Fujitsu support and spent an hour on the phone. After trouble shooting several things, we ended up creating a new User Profile in windows. After installing in this new user profile it worked perfect and still works after restarting my computer.

Mun'D - March 24, 2015 Reply

Have a ScanSnap [SS] ix500, Windows 7 via DELL Lat E6440 laptop

Everything indicates SS is connected, “scans” document and then reports:
ScanSnap Manager has stopped working – Windows is checking for a solution to the problem
Then: A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available.

Close that “dialogue” box
Reinstall [unplug power and USB]
6 times now

Installed WinScanSnapV62L24WW – executed installation
Everything indicates connected, scan document aaaaaand – REPEAT

HELP!?! Thank you!

mwatson - July 29, 2014 Reply

I have a ix500 which worked perfectly before Mavericks upgrade. Since then ScanSnap manager frequently crashes. The crash is always either when the computer is asleep or in screen saver, or it is happening when waking from sleep – I can’t tell exactly when – the crash reporter is just there when I wake the computer. I’ve a suspicion this only happens if I have tried to scan before waking the computer, which since the scanner is in a different room I do frequently. On the scanner the light is blue and flashes when I try to scan. Wake computer, restart scansnap manager and then everything is ok until next time.

Ray Edwards - February 27, 2014 Reply

Scan snap manager crashes every time I try to scan something, now that I have upgraded to Mavericks. Up until then, I can scan directly to Evernote, or to a folder, with no problem.

Now it simply scans the document, the software crashes, and that’s the end of that. I have reinstalled the software three times, following instructions carefully each time.

I have the S510M.

It’s beginning to look like the “fix” is to go spend another $500 on a new scanner.

R McClendon - February 7, 2014 Reply

I had success in downloading S510 MAC OSX 10.9 compatible software and running a non supported model fi-5110EOX to perform duplex scanning. Works great for those not wanting to update hardware to more current levels – Thanks Futisju for being smart enough to have the drivers similar enough to operate older hardware. Mine is a work horse and probably has another 10 years left in its life.

Blake - February 7, 2014 Reply

upgraded to Mavricks. Have S500M Scansnap. Wouldn’t work after Mavricks install, but deleted old scansnap app files and re-downloaded. Even though it’s the same version number, that did the trick. I know it’s not supported, but it worked. good luck

Larry Andersen - January 31, 2014 Reply

I needed to do a clean install of Mavericks, so i don’t have previous versions of Scansnap on my system. The latest version of Scansnap, V32L63, will not install because there is not a previous version on the system. The older versions will not install because Mavericks doesn’t recognize the older version’s compatibility. What do I do?

florian - January 13, 2014 Reply

not sure I thought that is what I did

    donald - February 9, 2014 Reply

    Also have S300M — scan to folder crashes, scan to file works.

    Even though scan to folder crashes, the scan destination folder has the files.

florian - January 13, 2014 Reply

my s300m will scan after the update, but scan to folder produces an error. Meh.

    Brooks Duncan - January 13, 2014 Reply

    Wow, a S300M. Thanks for the report. How about Scan To File?

Mac - January 6, 2014 Reply

I just made the move from Win [had it since Win286]. I downloaded the latest driver, unplugged my S1500M from the PC and plugged it in my new Mac running Mavericks. Turn the machine on, run a scan. app comes up automatically, smooth sailing. I guess the USB models work fine…

    Brooks Duncan - January 6, 2014 Reply

    Great Mac, thanks for the report!

Corinna - December 18, 2013 Reply

This is so weird… I had my Scansnap 1100 working again last week, and now it won't work again. Keep getting the same error message, but my scansnap software is definitely up to date.

sss92 - December 10, 2013 Reply

I have the iX500. I updated to the latest ScanSnap software. It works ok but with one annoyance. Each time my computer reconnects to the scanner via WiFi (either because the scanner or the Mac were turned off then on again) I get a dialog asking if it is ok to allow incoming connections from ScanSnap Manager. I click allow and it makes and entry in the Firewall exception list but that doesn't seem to matter. It keeps asking.

Sam - November 22, 2013 Reply

Since I did not see the S500m listed, I am assuming that it is not "modern" and is not supported. So what are my options now?

    Brooks Duncan - November 22, 2013 Reply

    According to wombat94's comment above, it should work. I have no experience one way or the other though.

wombat94 - November 20, 2013 Reply

I'm brand new to the site here. Just trying once again to get into the paperless home/document scanning thing. I dug out my ancient (manufactured in April 2006) ScanSnap S500 (not even the S500M) which had only about 3000 scans back in the days when I previously tried this in Windows.

I downloaded the latest ScanSnap manager for Mac (6.0L10) from the Fujitsu website and installed it.

I hooked up/turned on the S500 when prompted by the installer and ScanSnap Manager found my scanner (referring to it as an S500M). Everything came up nicely and I am away and scanning.

I am not planning to use any other software, so I'm not concerned about that. I'm working on a ScanSnap/PDFPen/Hazel workflow to try to get rid of the paper… so this is a bonus to me that it all works. I know Fujitsu is not officially supporting the S500/S510 any more, but it is great that they appear to at least be letting them continue working.

    Brooks Duncan - November 20, 2013 Reply

    Thanks for the report wombat94. That's remarkable!

Corinna - November 16, 2013 Reply

I did end up getting it to work 2 weeks ago when I last posted (see above), but today I tried to scan something again and got the same error message. The annoying thing is that I totally can't remember what I did to get it to work 2 weeks ago. I just thought it was all set to go once it started working again.

@BrooksD, I tried the update you mentioned above, but it says my software is up to date:

"The latest version of the program is already installed. There is no need to update."

Anyone else have any fixes??

Brooks Duncan - November 14, 2013 Reply

I notice a ScanSnap Manager update came out this morning and mentioned 10.9 fixes. Any luck?

Diane - November 12, 2013 Reply

I had terrible trouble in that mine (ix500) refused to connect over wifi at all.
There have been a couple of updates and the latest appears to maintain a reasonably stable wifi connection, but subjectively feels slower to scan through to Evernote than before.

Don - November 7, 2013 Reply

After the Mavericks upgrade, my ix500 drops wi-fi connectivity every few minutes, then connects again. So, half of the time that I press the scan button, it just blinks because the connection has failed. Prior to the update, the wi-fi connection worked perfectly.

    Marcus - November 27, 2013 Reply

    I've also upgraded to Mavericks and since that point I am encountering the same bug repeatedly. Wi-fi on Mountain Lion worked properly but after upgrade wi-fi connections fails more or less after every 5 min.

      Marcus - November 27, 2013 Reply

      I've also upgraded to Mavericks and since that point I am encountering the same bug repeatedly. Wi-fi on Mountain Lion worked properly but after upgrade wi-fi connections fails more or less after every 5 min.
      Let me add this fact: The wi-fi led is still blue, but the communication between the mac and the ix500 is interrupted. After restarting the software or the scanner the connection works well for the next few minutes.

BILL LAWRENCE - November 4, 2013 Reply

Since updating to Mavericks, my ScanSnap ix500 no longer powers off after the pre-configured period of inactivity. The BLUE light and the WiFi light are lit all the time. Still, sometimes I'll go to scan and all the light does is FLASH, even though the ICON in the DOCK has the WiFi symbol shown.

Before this – it worked 110% of the time PERFECTLY!

Corinna - November 2, 2013 Reply

watched your video, followed the instructions, but it says I've got the most up to date Scansnap software (3.2 L63)… still, when I scan something, after it processes I get an error message saying "Failed to start up Evernote for Mac… make sure your application is installed correctly." (which it is).

Any ideas on how to fix this??


    Dennis - November 13, 2013 Reply

    Same for me. Any luck finding a fix?

corinna - November 2, 2013 Reply

not working for my 1100, but will follow your directions to do the online update.

Anne - October 28, 2013 Reply

I'm not moving to Mavericks yet, but I just did a migration to a new iMac, and with it my system moved from Lion to Mountain Lion. I ran the update from inside the software, but I still can't get the scanner to work on the new computer. Any advice before I completely reinstall?

    Brooks Duncan - October 28, 2013 Reply

    Hm, strange, it's working OK for me on Mountain Lion. I guess you could try manually installing the drivers ( instead of the Online Update? Maybe that will help?

      Anne - October 28, 2013 Reply

      thanks, I'll try it.

@Keithnteri - October 23, 2013 Reply

Works fine for me with the S1300. My main issue was getting TextExpander to work.

    Brooks Duncan - October 23, 2013 Reply

    Thanks for the report! Yeah, I saw on Twitter that something needs to be done for TextExpander.  -Brooks

      @Keithnteri - October 24, 2013 Reply

      They just moved the accessibility options in settings from Accessibility to Security and Privacy. Simple change but it was frustrating to have to look all over settings to get access to TextExpander turned back on.

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