Fujitsu ScanSnap Update For Mac OSX Snow Leopard Now Available

November 13, 2009

Just got notified from Fujitsu so I am posting now. I haven’t tried it yet so I am sure there will be updates later.

Fujitsu announces ScanSnap Mac OS X v10.6 Snow Leopard Update for ScanSnap S1500M, S300M, S510M, and S500M.

Updating select ScanSnap models listed above is a two part process. The first update restores features associated with ScanSnap Manager and the second update restores features assciated with FineReader for ScanSnap.

Note: These updates are for compatibility with Snow Leopard only. If you are using an earlier Mac OS, do not install these updates.

The updates are available here. Good luck and please let us know how your installation goes.
Update #1 Nov 14/09: Some users are reporting that the patch won’t install because it is saying “…could not be installed on this computer because the target ScanSnap Manager is not installed”, even when it is. User Bob in the comments below reports:

Make sure your old ScanSnap Manager folder is at the root level in your Applications folder – otherwise the updater will not see it and give you that error message.

Thanks Bob!

Update #2 Nov 14/09: As others have mentioned, so far only the ScanSnap Manager portion has been fixed, not the FineReader OCR part. Looks like that will still be coming. From Fujitsu’s website:

Step 7: The download for FineReader for ScanSnap update to Snow Leopard will be hosted by ABBYY but is not yet available. If you have already subscribed to be notified by Fujitsu regarding the Snow Leopard updates, an email will be sent to you when it is posted.

Please click on the following link to be notified by email when the Snow Leopard update for FineReader is available for ScanSnap S1500M and S510M.

https://www-s.fujitsu.com/us/services/computing/peripherals/scanners/sl_form.html

So, if you are still waiting for the FineReader update, you can sign up for notification from Fujitsu by clicking the link, or, of course, stay tuned here.

Update #3 Nov 19/09: The ABBYY FineReader for ScanSnap Snow Leopard Update is now available.

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Related posts:

  1. ABBYY FineReader For ScanSnap Update For Snow Leopard OSX 10.6 Now Available
  2. ABBYY Finereader And Snow Leopard – File Not Created With ScanSnap
  3. ScanSnap Snow Leopard fix to be available end of November?
  4. Fujitsu ScanSnap on OSX 10.6 Snow Leopard – Your Experiences?
  5. Windows 7 Update For Fujitsu ScanSnap S510 and S500 Is Now Available

Posted by Brooks | Filed Under ScanSnap, Scanners 

Comments

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28 Responses to “Fujitsu ScanSnap Update For Mac OSX Snow Leopard Now Available”

  1. Bob on November 14th, 2009 2:24 am

    I tried to install on Snow Leopard but got an error message saying it could not be installed on this computer because the target ScanSnap Manager is not installed (which it is). Anyone else run into this problem?

  2. Christian Boyce on November 14th, 2009 2:53 am

    I installed the update tonight and it worked fine afterward. Glad I found the link to the fix here– didn't want to face life without the ScanSnap.

    I am a former Yep user, now converted to Evernote, by the way. It makes a lot of sense to buy the Premium service so the documents that you scan will be OCR'd (on Evernote's server), making them MUCH easier to find later.

  3. Ann on November 14th, 2009 3:34 am

    I received an email notification from Fujitsu this afternoon with a link to the update. I was able to install it and I was able to scan to folder again, yay! Thank you Brooks for all the information you have provided on your site, especially with this update issue.
    Ann

  4. Mike Martina on November 14th, 2009 4:29 am

    Questions, I'm confused. I have ScanSnap and the S1500M. Does ScanSnap Manger actually convert the file to PDF? I thought it used Acrobat to convert the scan to PDF but I"m told that Acrobat 8 Pro, that came with my Scansnap, is not able to create PDF"s in Snow Leopard. So you're saying that with this update Scansnap Manager creates and stores the PDF file to a folder (I use Yep for PDF management) without problems now? I've been waiting to install Snow Leopard until this is working.

  5. BrooksD on November 14th, 2009 4:53 am

    Hi, that's right, you don't need Acrobat to export to PDF. The ScanSnap software will do that for you.

  6. Bill O on November 14th, 2009 3:24 pm

    I'm having the same problem as Bob above – "I tried to install on Snow Leopard but got an error message saying it could not be installed on this computer because the target ScanSnap Manager is not installed (which it is)." I'm using a S500M. Very frustrating. Any suggestions? Thx, Bill

  7. Bob on November 14th, 2009 4:17 pm

    Got it to work – just had to move the old ScanSnap Manager folder to the root level to be recognized by the updater.

  8. Bob on November 14th, 2009 4:19 pm

    Make sure your old ScanSnap Manager folder is at the root level in your Applications folder – otherwise the updater will not see it and give you that error message.

  9. Raul on November 14th, 2009 5:48 pm

    I am sorry for my ignorance, but what do you mean by "root level"

  10. pendolino on November 14th, 2009 7:53 pm

    so is there any difference i should notice between the new and old? i was using the old one with snow leopard and it seemed ok.

  11. Voki on November 14th, 2009 10:27 pm

    Just tried to scan to word / excel, but it wouldn´t work because of Finereader which was not updated. Scan to folder works very fine. :-)

  12. BrooksD on November 14th, 2009 10:56 pm

    Not a problem Ann, glad you have it working!

  13. Bill O on November 15th, 2009 1:10 am

    Thanks for the response, Bob. I'm not familiar with "root level." How do I move the application there?

  14. Jpro on November 16th, 2009 12:49 am

    No one can answer what the "root level" is. Mine is in the default location that the installer installed it; in the Applications folder. What "root level"?????

  15. Gabriel on November 18th, 2009 12:28 pm

    You are right. The Applications folder is indeed the "root level" meant here so do make sure that your ScanSnap Folder is found immediately inside the Applications Folder and is not buried deeper into another folder inside the Application Folder.

    Hope it makes sense.

  16. Georg on November 25th, 2009 8:02 pm

    I noticed that the Scan Snap Manager is not 64 bit, but almost all my other apps are using Snow Leopard. Is that a problem? Why didn't Fujitsu write the app in 64 bit?

  17. Doug Smith on November 30th, 2009 3:46 am

    I had the same problem with the install not working even though my previous version was installed in the Applications folder with the proper name, etc. I did some poking around in the install package and figured out how to fix it. Here's how:

    1. Make a copy of the ScanSnap_V30L20 installer package. Put it somewhere you can modify it, like your desktop.

    2. Control-click or right-click on the package, then select Show Package Contents from the contextual menu that appears. That will open a folder showing what is in the package.

    3. Open the Contents folder and then the Resources folder.

    4. There should be a file in there called InstallationCheck. Control-click that file and choose Open With from the menu, then select TextEdit.

    5. When the file opens, scroll through it until you find a line that reads

    exit($EXIT_VALUE);

    Change that to

    exit(0);

    6. Save the file then try using the installer again. It should now bypass any pre-install checks and just work.

  18. BrooksD on November 30th, 2009 4:24 am

    Thanks for your super helpful workaround Doug. Nice work!

  19. Chais Meyer on December 3rd, 2009 9:02 pm

    Thank you very much for this post and the one previous about the Scan Manager & Snow Leopard. Took 5 min to solve my Scan Manager Crashing problem!

    I love it when people share their experiences.
    Thanks again,
    Chais

  20. Randall on December 19th, 2009 12:55 am

    Can anyone tell me whether it is possible to run a scansnap scanner that is NOT an M model on a Mac?

    I have the fi-5110EOX model dated 2004 which I have been using on my PC for 4 years or more. I have just seen the light and moved to an iMac but can't get the scan snap to work – even in a VMWare Windows Box.

    Am I destined to just not be able to use this scanner or is there a magical solution?

  21. BrooksD on December 19th, 2009 10:57 pm

    Hi Randall,

    I was able to get the ScanSnap S300 working in VirtualBox on the Mac. Check the post here:http://www.documentsnap.com/using-a-windows-scans... . Haven't tried the fi-5110EOX specifically, but it might be worth a shot?

    Also, try some of the links here:http://www.documentsnap.com/how-to-use-a-windows-...

  22. Randall on December 19th, 2009 11:15 pm

    Oh Brooks – you (and Racerx90) are a LEGEND!

    I ran Racerx's patch and it worked first time! Thank you thank you thank you times a MILLION!!!

  23. onela22 on December 28th, 2009 4:27 pm

    Thank you so much for these updates. I can now do everything except Scan to Print. This may be my printer's fault rather than ScanSnap's. I have the 5100M and am running 10.6. After the patch, I can scan to folder & email, but although the scan to print interface opens up, the printer never catches on. I have an HP 1012 laser jet and I did install new HP drivers for Snow Leopard, but it's still not quite working. Anyone else have this scan to print problem?

  24. Oddjobboy on January 22nd, 2010 10:13 am

    Doug you beauty. It was a bit of a faff having to change the installer like that but I couldn't get the installer to work on my Mac without your modifications – no matter where I put the old Scansnap folder or what I called it. Working 100% now thanks to you and chuffed to bits.

  25. Paul on February 17th, 2010 12:15 pm

    I managed the update ok and right afterwards I could scan fine, then subsequently the old flashing blue light came up on the machine when I pressed the "one touch" button on my 510m – no scan happening – same as before the Snow Leopard upgrade – any thoughts please

  26. Bobbity Bob on February 19th, 2010 4:38 am

    I have a fi-5110EOX and using Doug Smith's instructions above to disable the "existing install" code causing the installer to quit managed to easily install into OSX 10.6.2 and standard scanning works just fine. Will try OCR, etc., later. Cheers Doug.

  27. bobbity bob on February 19th, 2010 4:42 am

    By the way, I got the 10.6.x compatible installer from here:

    http://www.fujitsu.com/downloads/COMP/fcpa/scanne...

    On the same page (link below), there is a link to download FIneReader, which I'm doing right now.

    http://www.fujitsu.com/us/services/computing/peri...

  28. Bobbity Bob on February 19th, 2010 4:58 am

    OK so I just downloaded FR4SS.mpkg from the link I posed above, installed and configured, and at least the scan to searchable PDF and scan to word doc (.RTF) work just fine.

    Thanks to all who posted their tips/suggestions!

    Bobbity bob

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