Update Your Transporter Desktop To 2.5

Update Your Transporter Desktop To 2.5

TransporterAs I mentioned on my appearance on the Mac Power Users show, I have been testing out storing my paperless documents on a Transporter.

So far, it has been great. I have my documents accessible from anywhere, and they are under my control.

The other day, I noticed a typo in one of my folder names, so I renamed it in the Finder on my Mac. The folder disappeared.

“That’s not good.”

I thought maybe it was some weird caching issue, so I waited a while. It didn’t reappear. I thought maybe it was still on the Transporter, so I fired up the iOS app and looked for the folder. It was actually gone.

“That’s not good.”

I restored the folder from Time Machine[1] and reproduced it to make sure that I wasn’t going crazy, and then it was time to contact the Transporter support folks.

It turns out there was in fact a bug with the Connected Desktop software, and they’ve released version 2.5 that fixes the problem. At the time of writing it has not been rolled out to the automatic update system, so I recommend updating manually if you don’t want to lose something.

As far as I can tell this is a problem on the Mac only, and does not exist on Windows.

Here is what you do:

  1. Right-click on the Connected Desktop icon in your menu bar, go to More Options, and then click on About Connected Desktop… or About Transporter Desktop…, depending on which version of the software you have.

About Transporter Desktop

  1. If the version number it shows is 2.5 or later, you don’t need to do anything. If you are under 2.5, keep following along.
  2. Go to https://support.filetransporter.com/support and scroll to the bottom of the page.
  3. Download the update from the Desktop Software section of the support page.

Transporter Desktop

  1. Quit the Connected Desktop software that is currently running in your menubar.
  2. Install the new Transporter Desktop software that you just downloaded (they changed the name).
  3. Run the new Transporter Desktop software that you just installed. You might notice that both Connected Desktop and Transporter Desktop are in your Applications folder. That will get cleaned up.

You will now be all updated to 2.5, and you should no longer have the folder deletion problem that I experienced.


  1. Brooks’ Rule: Your paperless documents must be backed up to multiple locations. Always!  ↩

About the Author

Brooks Duncan helps individuals and small businesses go paperless. He's been an accountant, a software developer, a manager in a very large corporation, and has run DocumentSnap since 2008. You can find Brooks on Twitter at @documentsnap or @brooksduncan. Thanks for stopping by.

Leave a Reply 4 comments

Michael - March 5, 2014 Reply

Best news to start my day!
I thought I was going crazy after renaming a couple of files and they disappeared right away. It only happened when changing a letter into caps instead of small caps or vice versa, not when renaming into something else.
I wasn’t feeling very confident with my new purchase…
I hope it’s fixed now.
Thanks for sharing.

    Brooks Duncan - March 6, 2014 Reply

    I know what you mean about going crazy, and yes that’s the type of renaming I was doing as well. So far so good with 2.5 though. Thanks for letting me know I wasn’t crazy. 🙂

Ray - March 5, 2014 Reply

Good article. I checked and did get a notice that my desktop software was updated to the latest version (2.3) I then went to the website as described and downloaded and installed the 2.5 version. You are correct that I now have two apps in my application folder. What did you mean by this would get cleaned up? Should I delete the old version of the desktop software….. I did write the good folks at filetransporter and let them know I was not pleased.

    Brooks Duncan - March 5, 2014 Reply

    When you start the new Transporter Desktop software, it should remove the old Connected Desktop software. At least it did for me.

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