Fujitsu ScanSnap On Windows 10 – Your Experience?

Great hardware + terrible software = unusable combo.

And TWAIN is not supported at all, so you are forever stuck with the VERY buggy, confusing GUI that only ScanSnap can do. No one else is ever allowed to write software for any of their scanners.

Their HOME software is even worse than MANAGER.

I use an s1300i with a Windows 10 PC in my home office. After installing Windows 10 1904 feature update, the Scansnap Manager gave an error that seems to require an uninstall and reinstall of of the scansnap manager before every scanning batch. I seem to solved this based on the following combination of suggestions from below and from the Fujitsu documentation. I downloaded one of the free ‘complete’ uninstallers — I chose IObit — and uninstalled the Scansnap Manager software. This took two rounds of clean up with a restart inbetween, but was fully automatic. Then I turned off my antivirus while I reinstalled the same version of Scansnap Manager. Then I turned on the antivirus. It has only been a few days but so far the connection is back to normal.

Hello,
I hope you can help.!
My Scan Snap s1500 no longer works since the latest windows 10 update. The techies at Fuji have tried everything to get it working , but now tell me that I have no choice but to buy a new scanner.
The scanner itself works perfectly, it is apparently a compatibility software issue.
Is there any way around this?
I really do not want to replace a perfectly good machine ($600 for a new one!)

Thanks for your time

Fiona

I recently installed Scansnap Manager on my new Lenovo laptop with a high-resolution screen. The manager window displayed all scrunched up and tiny. I called customer service and they walked me through a relatively simple (but quite hidden) solution. You need to locate the .exe file for Scansnap Manager (PfuSsMon.exe) and right-click on properties. On the compatibility tab, click on the “Change high DPI settings”, then check “Override hi DPI scaling behavior”. Select Scaling performed by “System”.
If you are not technical, just call the support line, they will walk you through it.

Nifty trick for those with Windows 10 and with an older model Fujitsu like the S1500 (or older models like S1300). Use Revo Uninstaller to remove every trace of original ScanSnap Manager (registry keys, the works, etc.). Download and install the xi500 software with default locations (yup! use the totally unrelated newer xi500 software) and then do the online update. Reboot. Hook up your S1500 via USB and power it on. Then, once the ScanSnap Manager light turns blue (in the Windows 10 taskbar caret menu), right click and choose “ScanSnap Folder Settings.” Go to the first tab and choose “ScanSnap Folder” as the application.

Normally I do not like to use any of the fancy software that comes with this scanner. I just want to save .jpg images or PDF, and I want them to go direct to the folder I want to save them too. But after an update to Windows my settings for the folder seems to get all goofed up. Then when I try to save a PDF, I get this message: “The specified destination (Image saving folder) is invalid”. I right-clicked my “SnapScan Manager”, picked “SnapScan Folder Settings…”, under the Save tab I have the path to my folder correct, put a year in the File Name Format, which I will add more info to file name in the save window later, hit Apply button, then Save button. Push the button on my scanner to scan, then get that dreaded invalid window. Deleting and re-entering the app sometimes fixes the problem, but sometimes it does not help.

Today though, after another Windows update a few days ago, I wanted to use the scanner and there is that dreaded invalid window again. The folder was correct as above. But looked at all my settings and founld some changes. One I notice was on “left-click” “Profile” settings, my “Standard” option was not picked, instead the checkmark was to “My Folder”, so I checked that back to “Standard”. Tried to scan, but still got the dreaded invalid message.

or https://scansnapsoftware.co/fujitsu-scansnap-ix500-driver/

Good afternoon,

This scanner has always given me a hard time. I’ve worked with this scanner at two different jobs, two years apart and I run into issues every time. I have not known them to be good scanners because it is so difficult to get them to function properly. My recommendation is to get literally any other scanner.

The Organizer is not scaling properly if at all on a higher definition laptop screens.
The large document view is a small postage stamp and the file names are unreadable.
The search does not work. The OCR is a sham. Adobe Acrobat recognizes OCR converted files a pictures and does not see letters.

I has this issue after updating Windows 10 on 07-29-2019. It was fixed immediately after uninstalling and reinstalling ScanSnap Manager/

I’ve discovered that there’s nothing wrong with the Scansnap ix500. The problem is with Windows. The Scansnap works perfectly on my Mac.

I haven’t read every comment, but it looks like neither Windows nor Scansnap cares about us having to reinstall Scansnap every time we use it. I loved my ix500 scanner so much that I bought one for my niece. Now I’ll never buy another one again, ever.

Using s1300ui on a win 10 pro system. have to restart my computer every time i want to use it. Seems to lose the driver. Any suggestions. thanks dave

Nifty trick for those with Windows 10 and with an older model Fujitsu like the S1500 (or older models like S1300). Use Revo Uninstaller to remove every trace of original ScanSnap Manager (registry keys, the works, etc.). Download and install the xi500 software with default locations (yup! use the totally unrelated newer xi500 software) and then do the online update. Reboot. Hook up your S1500 via USB and power it on. Then, once the ScanSnap Manager light turns blue (in the Windows 10 taskbar caret menu), right click and choose “ScanSnap Folder Settings.” Go to the first tab and choose “ScanSnap Folder” as the application. Then, on the second tab, set the image save path as “C:\ProgramData\PFU” Enjoy a fully functional scanner!

Trying to install an xi500 on a Windows 10 domain PC. In the past, I have just run the software and it worked. When I run now, when it gets the the dialog box that says “updating software,” I get “cannot connect to server.” The installation just stops there. The system is behind a firewall. I do not contro l what is blocked. Looking for an EXE that is already updated so it does not have to update itself.

I have the same issue … any solutions to the “make sure other users / applications” are not using ScanSnap. I’m the only user …

I’ve used the snap scan for a couple of years with no problems at all with Windows 10. I use a direct to computer USB port. As of today, it won’t scan. Sigh… The blue icon is on. I just get a message that “another application is using the scanner”. I’m by myself – no networked computers or anything. I have no idea what to do!

I am running on windows 10 for some time. Lately when I scan to folder, and give it a name and hit ok, it takes a long time to come back to allow another scan sometimes more than a minute. The CPU registers on task Manager is around 50%. Finally it drops down in cpu and the pressing the scan on the x500 finally works. Since the file has been saved to the folder, there should be no work to do. What is it doing? Is there some option to uncheck?

Constant issues with ScanSnaps & Win10 (clean install not an upgrade). At least monthly we have to uninstall and re-install everything related to the scanner to restore connection and operation. This is on several PCs not just one. It’s a great scanner but it’s a HUGE time consuming mess to keep them working consistently. Updated versions of everything never seem to make any difference. S1500 and ix500 both suffer from this.

Scansnap S1500 Windows 10 Msg on pc when plugging in Scansnap S1500 is driver not found then the light on the scanner goes off. Performed a clean install of latest Scansnap software. Issue not resolved.

Will review the comments from other on this site.

Hi all – Ref error: “The specified destination (Image saving folder) is invalid.”
W10 Home Version 10.0.17134 Build 17134
ScanSnap S1300
All software downloaded from http://scansnap.fujitsu.com/global/dl/ June 2018.
Local AntiVirus is Bitdefender Total Security 2018

I was getting this error above as described no matter what I tried re: uninstalling / forcing folder names & locations / enabling access to AppData folder / etc.

Noted above the mention of Bitdefender *but in no way was I going to uninstall the product.
This resolved the issue for me:
1) Bitdefender > ‘Shield’ (on left hand vertical menu = ‘Protection’) > View Features > Application Access.
2) I could then see the list of ScanSnap applications that were running and consequently blocked by Bitdefender.
3) I ‘Allowed’ all related applications > Attempted ScanSnap again = error disappeared = scanning didn’t *quite complete successfully > Returned to Bitdefender as above > ‘Allowed’ other related ScanSnap applications that were now present > Attempted scanning again = hey presto, all resolved.

I can only speculate if you are running another AV, perhaps there will be a similar ‘Application Protection’ feature running? and if so, find it and follow your nose as above.

With this identified, it should now be a 5 minute job. Hope this helps someone out 🙂 – AB.

I have been trying to get it to work for many hours now and it keeps giving me the error “The specified destination (Image saving folder) is invalid.” Except that there is no clue about how to specify that folder.

I started having problems with Organizer a while back…maybe 8-9 months ago. Scanned documents wouldn’t move to a particular designated file. I called technical support and he told me to uninstall and reinstall. I did that and, again, the documents wouldn’t move to my designated file PLUS I then couldn’t delete the scanned item. I decided to uninstall and reinstall again. Now, nothing works. Organizer won’t install properly at all. I got a message I needed to install a particular version first…but…the version suggested isn’t available on Fijutsu’s web site. At least I got Manager working and can tell it where I want something filed. I give up!!!

My ix500 scanner has been working fine for years , but starting perhaps two weeks ago I haven’t been able to scan when connected via USB anymore. Icon grey. Wireless still worked fine. After a lot of google and struggle with all the usual suspects, I found this to work for me:
1. Disconnect scanner USB cable
2. Uninstall ScanSnap Manager
3. Download and reinstall ScanSnap Manager from http://scansnap.fujitsu.com/global/dl/
4. Cancel when it wants to set up scanner connection, both cable and wireless
5. Download and install ScanSnap Manager update from same source
6. Restart computer
7. Reconnect USB cable
8. Wait a minute ot two
Voila, icon blue again! As a bonus I perceive the OCR processing to be much faster now.

This scanner has been working fine for about a year now , but starting April 13th I have been unable to scan things unless it is connected to my computer via USB. I tried resetting the network connection and restoring the scansnap software, and on both my computer and the scansnap it says it’s ready to scan, but when I push the blue scan button it just blinks and does not feed the paper through. Any ideas?

I had error 0x8007045A. I contacted scansnap after trying some of the solutions mentioned here. They did a number of things to my computer before we got to this–so I’m not sure if this alone works for that error but my guess is it does: locate the scansnap manager file in program files. Right click on it. Click on Run as administrator. (Don’t right-click the icon in the tray at left–that’s different.)

That works for me. Since then I’ve tweaked it so that so that it starts all the time in admin mode. Again, right click the scansnap manager exe file, and this time click on properties. click on the “compatabilities” tab. At bottom check off the box beside “run this program as administrator.”

But the program doesn’t run at startup. I went to the task manager and clicked the startup tab. Disabled scansanap manager. Then created a delayed startup 1 min after logon, following this example: https://superuser.com/questions/1180094/putting-a-delay-time-in-the-automatic-startup-of-certain-application-when-the-co.

If that doesn’t work, I’ll come back and report.

Bottom line is, if the things already said don’t work for you, try starting scansnap manager in admin mode by right -clicking it.

Everyone having issues with Wind 10 needs to go to the Fujitsu website and download the latest ScanSnap Manager software (and whatever other components you might have installed). As Microsoft makes changes to Windows 10, you need to also update ScanSnap Manager and drivers to take advantage of fixes and incompatibility issues, etc.

Downloads:
http://scansnap.fujitsu.com/global/dl/

Been using an ix500 with Windows 10 for almost ten months no issue, love it. Suddenly today the software is running super slow and laggy. Everything on this product used to work instantly – e.g., hit the blue button, boom it scans. Right click on the task bar icon and scan from there, boom no problems. Now there is a huge delay/lag in everything. Uninstall/reinstall did not seem to work. Could this be a port issue? Any advice?

Hi- I have a new laptop with high res screen and cannot make any adjustments in scan button settings as too small. Has this been solved yet? Any others having issues? I have ix500

You would think for the price of the scanner and the issues people have using it with windows 10 someone at Fujitsu would be able to come up with a solution.
They should rename it ScanCrap ix500 and refund the money as I have a very expensive black box with a light on the front that does nothing else.

I bought this scanner about two years ago. Was completely awesome until some time in the past several months when it started disconnecting. I don’t know how to get it to connect. I called Fujitsu support and they got it connected but I don’t really understand what they did and I don’t know how to get it connected on my own. Right now I need it to connect and it’s 830PM so I don’t believe Fujitsu support is available. So this has been kind of a bummer. If I find out that Fujitsu is doing this on purpose as planned obsolescence I will never buy another Fujitsu. Otherwise I might upgrade to another Fujitsu. I would prefer to just get this f****g thing working again. Was my pride and joy. I have scanned tens of thousands of pages with it. Am surprised there are not more work-arounds online, because this must be happening to other people. Windows 10, HP 360 Spectre.

Been using Windows 10 for a few years and rarely a problem. Lately, it constantly disconnect. Getting it to work is rarely a quick fix. I’m considering a new scanner and not a Fujitsu.

The scanner works fine on my assistans Windows 7 computer and works 1 out of 10 times on my windows 10. I have the latest driver installed and the Right Click Menu stays grey. I go to the Scan Snap recovery and execute and it says the manager is runner but still nothing. I spend 10 minutes trying to scan one document; worthless if it cannot be fixed

Since Win10 Pro (64bit) Fall Update (1709) my S510 is not working properly.

Regular scans with “save to folder” are working fine but when using scan to email (important for me) I receive the error code 0x0002 that it cannot be forwarded to email.

I am using 32bit Outlook 2010.

I already have updated to the lastest driver/scansnap manager for S510 as well as for ix500 which in general works fine but produces the same error.

Any ideas?

Thanks a lot in advance…

I had the same issue with the destination folder using Windows 10. I used the File Explorer Option to locate the folder and then checked the properties. It was marked as “Read Only.” I unchecked the box and hit Apply. So far, it’s working.

Fujitsu ScanSnap IX500, I loved it using it with Win 7, but now with Windows 10, and newest SnapScan Manager, I have issues with the SnapScan Manager each time Win 10 updates, and sometimes with other software updates.

Normally I do not like to use any of the fancy software that comes with this scanner. I just want to save .jpg images or PDF, and I want them to go direct to the folder I want to save them too. But after an update to Windows my settings for the folder seems to get all goofed up. Then when I try to save a PDF, I get this message: “The specified destination (Image saving folder) is invalid”. I right-clicked my “SnapScan Manager”, picked “SnapScan Folder Settings…”, under the Save tab I have the path to my folder correct, put a year in the File Name Format, which I will add more info to file name in the save window later, hit Apply button, then Save button. Push the button on my scanner to scan, then get that dreaded invalid window. Deleting and re-entering the app sometimes fixes the problem, but sometimes it does not help.

Today though, after another Windows update a few days ago, I wanted to use the scanner and there is that dreaded invalid window again. The folder was correct as above. But looked at all my settings and founld some changes. One I notice was on “left-click” “Profile” settings, my “Standard” option was not picked, instead the checkmark was to “My Folder”, so I checked that back to “Standard”. Tried to scan, but still got the dreaded invalid message.

Then I hunted some more and “right-clicked” the “SnapScan Manager” and then picked “Scan Button Settings”, and under the “Save” tab the path on that went to a drive I have not used since last year???? So, I went back to look under “right-click” “SnapScan Manager” to compare/see if that was the same or not, “SnapScan Folder Settings…”, and under the “Save” tab I confirmed there that the path to my folder I picked was still correct. Sooo, obviously there are two save folder options that are not the same in the SnapScan Manager!

So, I went back to “right-clicked” the “SnapScan Manager” and then picked “Scan Button Settings”, and under the “Save” tab I changed that to the correct path to match the other section. Then the scanner opened the correct folder to save too, with no invalid window. This is a strange problem.

This worked for me:
Check if the folder specified for [Image saving folder] in the [Save] tab of the ScanSnap setup window exists. If the folder is not found, create a new folder or specify another folder for [Image saving folder].

Also, make sure that you have write authority to the folder.

If the problem persists, refer to the following to collect the system information, and contact your FUJITSU scanner dealer or an authorized FUJITSU scanner service provider.

I have a problem with the pop of window of the scansnap manager it is too small and doesnt display all the information . Please help cannot find anything regarding this, except a DPI problem and I dont want to mess with the solution suggested (very involved for mid novice)

I’ve never had a problem with the S1500 which I’ve used for several years. I needed a 2nd scanner so I got the ix500. BIG MISTAKE. It’s worked for about 6 months but now I can seem to keep it connected. I got an error saying another user is using it (NO THERE ISN’T!). I’ve shut off the wifi on it, uninstalled and reinstalled the software etc. I’ve run the Support Tool and I either get a “NOT CONNECTED” so I unplug and re-plug in the usb cable and the next time it says “THE DRIVER WAS REMOVED” argh!!! Now I can’t get it to connect (*^$#*+&%$ SCANSNAP!

Anyone have an issue with installing the ScanSnap Receipt software on Windows 10? I have been unable to get past the “side-by-side configuration is incorrect” error. If anyone has a fix, I would greatly appreciate it

Solution for connection error for Scansnap ix500 running Windows 10:

1. Control panel, select “Administrative Tools”, open “Services”

2. Find service named “Windows Image Acquisition (WIA)”, right-click on it, select “properties”

3. Go to the “Log On” tab, select “Log on as: Local System Account”, check the “Allow service to interact with desktop” box

4. Click OK, restart.

Daco

Sometimes we get an error when we try to delete a File or a folder for no reason , but of course there is a reason.We have many damage file or blocked files.Do not worry if we want to remove the error files or too long path files from our system,here I suggest a smooth way.So use “Long path tool” software and keep yourself.

on Windows 10. Scansnap initially worked great. Suddenly stopped and provides message to check for another user or application in use. Will no longer scan. Have uninstalled and re-installed driver 3 times. Nothing changes. Any suggestions.

Having wasted mandays due to repeated ‘unable to connect with scansnap due to an error in the program’s operating environment’ and usually with error code ‘(0x80004005)’ over past months with my scansnap s1300′ often with multiple reinstalls and messing around disconnecting and reconnecting cables, happy to report that after my second reinstall this morning ‘IT guys’ recommendation a few days ago (thanks) below worked – so definitely worth a try. I’m now up to well over 20 scansnap software reinstalls since purchasing this s1300i scanner a few years ago and while scanner great when it works, it is definitely the most unreliable time wasting software I have ever come across – buyers beware. Why can’t scansnap produce more reliable software or include trouble shooting instructions that work?

My Scansnap ix500 has never worked properly on Windows10 although I have tried to solve the problem on many an occasion. However I have now given up. It is so slow I have reverted to using my Epson flat be scanner ‘cos it’s quicker than waiting for the ix500 to warm up (maybe) produce menu (maybe) and then probably not produce the file in Organiser anyway. I have read with interest some of the suggestions on this site, but why should a so called quality piece of equipment require such tinkerings? For me, a very frustrating poor piece of equipment that I would not recommend to anyone.

We have several ScanSnap ix500 scanners at the office that work beautifully. HOWEVER, I also have one at home, attached to a computer that I share with my wife (each of us having our own account for Windows 10). I always get the message about the ScanSnap being in use by another user or application!!! It drives me nuts because the only way I can recover it by rebooting the computer. (I have tried all the hints posted online about disconnecting, moving to another USB port, etc. ) Nothing helps but a reboot. I’m pretty sure it attaches to whoever logs in first after a reboot. But it should just work for whichever user is currently active. My wife never even uses it. I suppose there must be a lock file somewhere?? HELP!!

Try the following steps if your ScanSnap icon in the taskbar does not activate.

1. Unplug the USB cable from the PC
2. Close the lid of your ScanSnap so that it is not active.
3. Restart your computer.
4. After the desktop loads, connect the USB cable to a completely different USB port on the PC. Even if you have to switch it with another device, please be sure that it is a completely different port.
5. Open the lid of the ScanSnap. This should start the driver installation. Once it is complete, the ScanSnap icon should show as active so you can start scanning.

I do hope this helps a lot of people.

If your S1500 stops working all of a sudden, definitely clear your temp file, cookies, and the recycle bin.
It looks like every time you scan and rename the document, a copy with the old name is being sent to recycle. I had 21k worth of documents out there. My scan snap stopped working and would not connect nor would Windows10 recognize its existence. After dumping the temp file and recycle bin, I powered down, unplugged and replugged the S1500 into the CPU and repowered. Came on fine and is working normally (so far.) Interestingly, this issue manifested itself after last nights latest upgrade came through for Windows-10. Coincidence????

Since one week or so I am spending 1-2 hours per day to get that bloody thing (S1500) running under Windows 10. The scanner served me well for a couple of years, but now I have reached the point where my psychic health is more worth than my pocket…! I will dump that device and buy another one – but for sure another brand!

I’ve been running into issues with a couple computers at work connected to a iX500 and S1300i on Windows 10. They will randomly disconnect and nothing works except for reinstalling the Scan Manager. When we were on 8.1 Pro we didn’t have any issues. Anybody have any tips or solutions?

The infamous Windows 10 update has been installed and my Scansnap won’t communicate with the computer. I get error code 0x80004005. Have uninstalled and re-installed the software being careful to follow instructions exactly. Have unplugged the scanner and the USB multiple times. Scanner light flashes blue – won’t work beyond that. Help, please….

When I pressed the blue button on my xi500 to scan a paper, the button started flashing and I got an error message that another user or application was using the xi500. This was not the case. I removed the ScanSnap manager thinking that was the problem and it would reinstall. But that did not work.

Should I uninstall ScanSnap and reinstall it? If so, does it reinstall automatically if I unconnect ScanSnap and reconnect it to my comptuter? If it does not reinstall automatically, what do I do? I very much need help with this.

Also, will reinstalling fix the problem with the blue button flashing?

Thanks for any help.

I currently have a fujitsu scansnap s1500.

Ever since the windows 10 update, I have had on a consistent basis problems where it failed to connect.

The blue scansnap icon that should be displayed without a crossed-out mark is always deciding to stay that way.

This has been my main solution every time this occurs:
1. exit scansnap manager from the toolbar
2. run scansnap support tool
3. ‘recover’ snansnap
4. select ‘execute’
5. disconnect the usb cable from the scanner and plug it back in. Close out all the windows
6. Reopen scansnap manager.

95% of the time this has worked for me.

Other 5% of problems I’ve had and after speaking with a fujitsu tech support, recommended me this.

1. If the first solution fails to work, try disconnecting the usb cable to the desktop. See if there’s any dust accumulation. If so, clear it out and reconnect the usb cable.
2. clear out your in the %temp% folder. In your windows screen, type it into your finder.
If there are a lot of items in the folder (in my case it was >1600) it can interfere with the scansnap.
3. Empty your recycle bin, restart computer, and restart scansnap manager.

Hopefully these solutions work for you guys.

For me, scansnap is consistently deciding not to work on an everyday basis. This has been a problem since the windows 10 update and the scansnap updates have not alleviated the problem at all.

My wife and I both have S1500 scanners that we love dearly. We use them frequently. They worked fine with our identical Precision T5400 workstations running Win7, they continued to work fine after we gingerly upgraded to Windows 10 shortly before the end of the free upgrade period. Today, they both quit working. Coincidence? I think not.

I have read through the discussion here and have tried some of the possible fixes including uninstalling and re-installing the snap scan software, etc. All to no avail. I am not a computer novice. This is getting frustrating. My fall back is to install one of them on a Windows 7 machine here, but that is inconvenient for the way we use them and, besides it galls me.

I may try calling Fujitsu support, but their hours are not convenient for a few days.

Ugh, just Ugh..

Have you got a cat? Check your cables…. My cat bites through every cable I have.

Since I upgraded to Windows 10 I have had nothing but trouble with my Scansnap. With Windows 7 I had no issues whatsoever. Since I went to Windows 10, I have had communication problems. When I try to get the Scansnap IX500 ready for a scan, I get this pop up message “Make sure that ScanSnap is not being used by another application, and then try again.”
I reloaded the Scansnap manager once and got it working, but now it’s back with the same issue. Seems that there is something that is not compatable with Windows 10 in the Scansnap software. The troubleshooting steps do no good either. I am wasting hours of time trying to get a document scanned that needs to be sent off. How frustrating. So much for those promises from Microsoft that all your software will work under Windows 10, prompting you to upgrade!
I’m looking at reloading the software again, but that fix did not last the last time I did it.

After installing Windows 10 I am having a problem with duplicate files. I am scanning documents to a folder and they have the same name. When I do this I get a message saying “The destination already has a file named “this”. I then have to click “compare info for both files” then select both versions and it will number the file and add it to the folder. When I had windows 7 it would automatically be renamed with a number after the file name. Is there a setting in Windows or Scansnap to fix this? I know this is not a huge issue but it has added a step to scanning these forms and it’s kind of a pain when you have hundreds of these to do.

Scansnap 1500S w ver 5.5 L10.
Doesn’t connect consistently after updating to Win 10; unplugging, restarting doesn’t always work and I’m currently unable to connect. When I try using the recovery option in the Support Tools I get an “abnormal operating environment” error.
Now what?

Has anyone had issues when using scan to email with office 2016? The scanner works like it supposed to when attaching the pdf file, but when you type something in the body, it doesn’t send what you typed. It just sends the attachment but nothing else. Microsoft said its a third party issue (Scansnap Manager).
ix500
windows 10
office 2016

I tried everything on this forum go get my ScanSnap S1500 working after upgrading from Windows 8 to Windows 10 and none of it worked for me. I finally gave up and called Fujitsu support. They were really great. This is what I was asked to do and it worked first time. Good luck!

– Go to Apps & Features and uninstall all ScanSnap products
– once uninstalled delete the following folders:
C:\Program Files (x86)\PFU
C:\Program Files (x86)\Common Files\PFU
C:\Users\[yourusername]\AppData\Local\PFU

– go to Control Panel > All Control Panel Items > User Accounts
– Select “Change User Account Settings”
– lower the notification bar to ‘never notify’

– go to Control Panel > All Control Panel Items > Administrative Tools
– Select “Services”
– for the following services make sure that they are a) Status=RUNNING and b) Startup Type=AUTOMATIC
a. DCOM Server Process Launcher
b. Network Connections
c. Network Locations Awareness
d. Plug and Play
e. Remote Access Auto Connection Manager
f. Remote Access Connection Manager
g. Remote Procedure Call (RPC)
h. Shell Hardware Detection
i. Telephony
j. Windows Image Acquisition (WIA)

Now download the new scansnap manager
http://origin.pfultd.com/downloads/IMAGE/driver/ss/mgr/w-s1500/WinS1500ManagerV55L10WW.exe

Once you have saved this file to your desktop:

1. Double click on the downloaded file on your desktop.
a. If asked to, select ‘Run’

2. A black command/DOS prompt box will appear, extracting files and creating a folder labeled ‘ScanSnap’ on your desktop.
3. Go into your ScanSnap folder and right click on the Setup.exe file then select ‘Run as Administator’.
a. If the Administrator option is not available, simply double click on the Setup.exe to run it.

4. Follow the on screen installation prompts.
5. Before rebooting look for the ScanSnap Manager Icon in the bottom right corner of your screen by the clock.
a. If the icon is located, right click the icon, mouse over ‘Help’ and click on ‘Online update’ – then download and install updates.
b. If the icon is not found, please launch ScanSnap Manager from your Programs area, then take the above steps.
6. After the online update, reboot.
7. After rebooting verify that your Anti-virus is still disabled and that the ScanSnap Manager icon is in your tray by the clock.
8. Plug in your scanner and let it install.

If any addition ScanSnap Softwares are required such as ScanSnap Organizer or Cardminder, please fill out the following form in order to have these applications emailed to you for download.

https://www.pfu.fujitsu.com/registration/ss-setpg/en/no-check01.html
defender

I have been using ScanSnap S1300 for 5 years perfect… well until my computer did the Windows 10 update on it’s own… now my scanner won’t connect. I’ve uninstalled and reinstalled the drivers twice. They work good until it goes to sleep or shuts down, then nothing again. Any suggestions??? I need my scanner and this is crap!

I am not able to get the ScanSnap Organizer to install. I continue to get an error message that says it can’t be installed, “This product is not available for installation on this computer”. Even using the compatibility troublshooter to install it doesn’t succeed using Windows 7 and earlier compatibility settings. I like the organizer and wish I could somehow get it to install.

Running a Fujitsu Scan Snap S510 on Windows 10 using Scan Snap Manager Version 4.2 L31….works like a champ…no problems….

Upgraded from windows 8.1 to 10 on HP Pavilion 23 all in one. ScanSnap s1500 was working perfectly before the upgrade. Scanner did not work after upgrade. Un-installed Scan Manager and drivers. Re-installed latest software at 22/04/2016. Worked again until I shut down. After start-up USB detects scanner but Scan manager program does not respond. Tried everything. IMHO I believe this is a Fujitsu software issue with USB hub. Given up as I don’t have time to waste on this.

x500 runnig scansnap receipts windows 10 64bit keeps closing”a problem has caused scansnap to stop working windows is searcing for a solution” Solution never arrives

Been using the SnapScan 1300i since Defc 15. It’s working great!!! Well – it worked great with my Win 7 laptop. Can’t get the install to work on the Win 10 laptop. It starts the install – then just stays at the “start up initializing” or whatever the first screen says.

It seems like it tried installing b/c the apps are now listed with all the other Apps. But when I try to run the software – I get “You do not have the authority for the installation folder. Make the selected folder writable.”. I’ve checked the site and what I’ve found to correct is to uninstall and reinstall.

While the apps do show up listed with all the other Apps – they are not showing up under Apps/Programs in the Control Panel so I’ve got nothing to uninstall.

Any ideas on how to fix??

I have been a Scansnap user for almost 8 years now. After recently moving to Windows 10 I began experience the intermittent issues described here. I have performed all updates to both Windows and the Scansnap software, with no long-term fix. There is no apparent rhyme or reason as to the cause of the failure to scan (except for the cryptic “The specified destination (Image Saving Folder) is invalid” error message). The destination indicated in the Scansnap Folder Settings is legitimate (“C:\Users\myusername\Desktop”). Sometimes it works, sometimes it doesn’t. WTF?

I’ve been using the S300 since 2010, I’ve used it on WinXP, Win7, and now Windows 10. It may not be officially supported on Windows 10, but I’ve not lost any functionality or features with mine.

I have been using the S1100i for some time on W-7 with no problems whatsoever. Recently clean-loaded W-10. Tried all versions of manager and updates. None work. Manager will not even run now. Moved the USB to different ports, etc. Nada. Now it’s a pretty paperweight. )~8

I am having a problem with the Scan button when the scanner ix500 is connected over the wifi. When I press the scan button, it flashes four times and nothing is scanned. I have Windows 10 and scansnap manager is running and connected to the scanner.

I can successfully scan from scan manager while on wifi or if I connected the scanner directly over USB, the scan button works fine.

I have Windows 10 64-bit, with a ScanSnap S1100. I have a KVM that I use for my desktop and laptop. My ScanSnap is connected to a 4 port powered USB hub. It is a Vakoss and has been very reliable.

Because of switching through the KVM, I believe, I frequently lose connection to ScanSnap Manager. The last few days I was unable to reconnect until I did the following. This assumes that you had it working at some point.

Exit ScanSnap Manager.
Use the Scan Snap Support Tool and Recover Scan Snap Connection.
Disconnect ScanSnap
Reconnect ScanSnap
Driver should start loading. In my case it continued to fail. When clicking Troubleshoot, it would go through the routine, tell me to reboot, but it would still say the driver was not loaded (“ScanSnap S1100 doesn’t have a driver – Not Fixed, Your PC needs to be restarted – Detected”).
Go to Control Panel => Devices and Printers
I would see my ScanSnap in Unspecified section at the bottom.
Navigate to the C:\Windows\SSDriver\SSMini directory. Right click on S1100-x64.inf and select “Install”.
The driver should now be loaded.

I have ScanSnap IX500. Ever since upgrading to WIN 10 when scanning larger documents (more than 10 pages) the computer shuts down and automatically reboots in the middle of the scanning job. does anyone else has this problem? any solutions?

I have a SnapScan S1300i – cannot get it to work with windows 10. Have tried re-installing drivers, doing all online updates…everything. My most essential peripheral is now useless. Any recommendations of other scanners to try with Windows 10?

I installed Win 10 several months ago on my notebook and my ScanSnap S1500 is working perfectly. Guess I was just lucky?

Very Critical Point for anyone having issues in getting their ScanSnap S1500 working under Windows 10 is the Account Type used. If you are logged into Windows 10 using a Microsoft Account you MUST change to a LOCAL Account Type.