Buried in the big ScanSnap Cloud announcement is another interesting tidbit. There is a change to the ScanSnap included software: the ScanSnap iX500 now comes with Nuance Power PDF for Windows and Nuance PDF Converter for Mac.
A ScanSnap Included Software History Lesson
Once upon a time, there were Windows ScanSnaps (Black) and Mac ScanSnaps (White).
The Windows ScanSnap desktop models came with Adobe Acrobat Standard for Windows, and the Mac ScanSnap Desktop models came with Adobe Acrobat Pro for Mac.
The ScanSnap included software was a big selling point because if you know anything about Adobe Acrobat, you’ll know that it is extremely expensive.
The problem with this was that (I assume due to business development hell between two huge companies) the included version of Acrobat was usually one or more versions out of date. This was even more of an issue when Operating System upgrades started impacting these old Acrobat versions.
When the iX500 was released as a hybrid Mac and Windows scanner there was one desktop ScanSnap to rule them all.
The decision was made (again, I am guessing due to cost/bizdev hell) to only include Acrobat X for Windows. Mac users were left out. Not an ideal situation.
Bye Bye Acrobat
As of June 2016, the ScanSnap iX500 will no longer come with Adobe Acrobat.
Once the currently stocked units move out (read: if you want a ScanSnap with Acrobat for Windows you’d better act fast), the iX500 will come with a Nuance Power PDF Standard DVD and a Nuance PDF Converter DVD.
I haven’t managed to get my hands on the Nuance software so I haven’t tested it myself yet, so it will be interesting to see how it compares with Acrobat.
If you’re familiar with the Nuance PDF applications, leave a comment with your thoughts.
I am using an IX500 since 3 years with satisfaction. 3 months ago, my scansnap manager software did not want to launch, asking for a new version : I installed the new Snansnap home on my mac (last OS Mojave 10.14). Launching it is getting a licence popup asking for an account and a license number. I tried to get these, but it seems that was not required before. Tried every possible issue and Fujitsu documentation or help : Nothing gave me a good issue. Asked to Fujitsu support : I never got an answer. What can i do to get out of this infernal situation ? Thanks. Pierre.