Fujitsu ScanSnap On Windows 10 – Your Experience?

Great hardware + terrible software = unusable combo.

And TWAIN is not supported at all, so you are forever stuck with the VERY buggy, confusing GUI that only ScanSnap can do. No one else is ever allowed to write software for any of their scanners.

Their HOME software is even worse than MANAGER.

I use an s1300i with a Windows 10 PC in my home office. After installing Windows 10 1904 feature update, the Scansnap Manager gave an error that seems to require an uninstall and reinstall of of the scansnap manager before every scanning batch. I seem to solved this based on the following combination of suggestions from below and from the Fujitsu documentation. I downloaded one of the free ‘complete’ uninstallers — I chose IObit — and uninstalled the Scansnap Manager software. This took two rounds of clean up with a restart inbetween, but was fully automatic. Then I turned off my antivirus while I reinstalled the same version of Scansnap Manager. Then I turned on the antivirus. It has only been a few days but so far the connection is back to normal.

Hello,
I hope you can help.!
My Scan Snap s1500 no longer works since the latest windows 10 update. The techies at Fuji have tried everything to get it working , but now tell me that I have no choice but to buy a new scanner.
The scanner itself works perfectly, it is apparently a compatibility software issue.
Is there any way around this?
I really do not want to replace a perfectly good machine ($600 for a new one!)

Thanks for your time

Fiona

I recently installed Scansnap Manager on my new Lenovo laptop with a high-resolution screen. The manager window displayed all scrunched up and tiny. I called customer service and they walked me through a relatively simple (but quite hidden) solution. You need to locate the .exe file for Scansnap Manager (PfuSsMon.exe) and right-click on properties. On the compatibility tab, click on the “Change high DPI settings”, then check “Override hi DPI scaling behavior”. Select Scaling performed by “System”.
If you are not technical, just call the support line, they will walk you through it.

Nifty trick for those with Windows 10 and with an older model Fujitsu like the S1500 (or older models like S1300). Use Revo Uninstaller to remove every trace of original ScanSnap Manager (registry keys, the works, etc.). Download and install the xi500 software with default locations (yup! use the totally unrelated newer xi500 software) and then do the online update. Reboot. Hook up your S1500 via USB and power it on. Then, once the ScanSnap Manager light turns blue (in the Windows 10 taskbar caret menu), right click and choose “ScanSnap Folder Settings.” Go to the first tab and choose “ScanSnap Folder” as the application.

Normally I do not like to use any of the fancy software that comes with this scanner. I just want to save .jpg images or PDF, and I want them to go direct to the folder I want to save them too. But after an update to Windows my settings for the folder seems to get all goofed up. Then when I try to save a PDF, I get this message: “The specified destination (Image saving folder) is invalid”. I right-clicked my “SnapScan Manager”, picked “SnapScan Folder Settings…”, under the Save tab I have the path to my folder correct, put a year in the File Name Format, which I will add more info to file name in the save window later, hit Apply button, then Save button. Push the button on my scanner to scan, then get that dreaded invalid window. Deleting and re-entering the app sometimes fixes the problem, but sometimes it does not help.

Today though, after another Windows update a few days ago, I wanted to use the scanner and there is that dreaded invalid window again. The folder was correct as above. But looked at all my settings and founld some changes. One I notice was on “left-click” “Profile” settings, my “Standard” option was not picked, instead the checkmark was to “My Folder”, so I checked that back to “Standard”. Tried to scan, but still got the dreaded invalid message.

or https://scansnapsoftware.co/fujitsu-scansnap-ix500-driver/

Good afternoon,

This scanner has always given me a hard time. I’ve worked with this scanner at two different jobs, two years apart and I run into issues every time. I have not known them to be good scanners because it is so difficult to get them to function properly. My recommendation is to get literally any other scanner.

The Organizer is not scaling properly if at all on a higher definition laptop screens.
The large document view is a small postage stamp and the file names are unreadable.
The search does not work. The OCR is a sham. Adobe Acrobat recognizes OCR converted files a pictures and does not see letters.

I has this issue after updating Windows 10 on 07-29-2019. It was fixed immediately after uninstalling and reinstalling ScanSnap Manager/

I’ve discovered that there’s nothing wrong with the Scansnap ix500. The problem is with Windows. The Scansnap works perfectly on my Mac.

I haven’t read every comment, but it looks like neither Windows nor Scansnap cares about us having to reinstall Scansnap every time we use it. I loved my ix500 scanner so much that I bought one for my niece. Now I’ll never buy another one again, ever.

Using s1300ui on a win 10 pro system. have to restart my computer every time i want to use it. Seems to lose the driver. Any suggestions. thanks dave

Nifty trick for those with Windows 10 and with an older model Fujitsu like the S1500 (or older models like S1300). Use Revo Uninstaller to remove every trace of original ScanSnap Manager (registry keys, the works, etc.). Download and install the xi500 software with default locations (yup! use the totally unrelated newer xi500 software) and then do the online update. Reboot. Hook up your S1500 via USB and power it on. Then, once the ScanSnap Manager light turns blue (in the Windows 10 taskbar caret menu), right click and choose “ScanSnap Folder Settings.” Go to the first tab and choose “ScanSnap Folder” as the application. Then, on the second tab, set the image save path as “C:\ProgramData\PFU” Enjoy a fully functional scanner!

Trying to install an xi500 on a Windows 10 domain PC. In the past, I have just run the software and it worked. When I run now, when it gets the the dialog box that says “updating software,” I get “cannot connect to server.” The installation just stops there. The system is behind a firewall. I do not contro l what is blocked. Looking for an EXE that is already updated so it does not have to update itself.

I have the same issue … any solutions to the “make sure other users / applications” are not using ScanSnap. I’m the only user …

I’ve used the snap scan for a couple of years with no problems at all with Windows 10. I use a direct to computer USB port. As of today, it won’t scan. Sigh… The blue icon is on. I just get a message that “another application is using the scanner”. I’m by myself – no networked computers or anything. I have no idea what to do!

I am running on windows 10 for some time. Lately when I scan to folder, and give it a name and hit ok, it takes a long time to come back to allow another scan sometimes more than a minute. The CPU registers on task Manager is around 50%. Finally it drops down in cpu and the pressing the scan on the x500 finally works. Since the file has been saved to the folder, there should be no work to do. What is it doing? Is there some option to uncheck?

Constant issues with ScanSnaps & Win10 (clean install not an upgrade). At least monthly we have to uninstall and re-install everything related to the scanner to restore connection and operation. This is on several PCs not just one. It’s a great scanner but it’s a HUGE time consuming mess to keep them working consistently. Updated versions of everything never seem to make any difference. S1500 and ix500 both suffer from this.