ScanSnap On Yosemite - Your Experience?

ScanSnap On Yosemite – Your Experience?

72 Comments

So OS X 10.10, called Yosemite, is out.

Whenever a new release of an operating system (Mac or Windows) is released, there is always that nervous period where you try to figure out if there are any glitches with the software and hardware that you are currently using.

I will probably be installing Yosemite this weekend, but (as I do with every OS release) I want to put this post up to collect your feedback. I’ve searched online and haven’t seen any concrete problems yet.

ScanSnap Yosemite Compatibility

The short version is, all modern ScanSnap models are supported.

If you want further details, here is the support page for each model:

  • ScanSnap iX500: Supported. See this page and the instructions below.
  • ScanSnap iX100: Supported. See this page and the instructions below.
  • ScanSnap SV600: Supported. See this page and the instructions below.
  • ScanSnap S1500/S1500M: Supported. See this page and the instructions below.
  • ScanSnap S1300/S1300i: Supported. See this page and the instructions below.
  • ScanSnap S1100/S1100i: Supported. See this page and the instructions below.
  • ScanSnap S300M: Supported. See this page.
  • ScanSnap S510M: Not Supported. See this page.

Preparing Your ScanSnap For OS X Mavericks

If you have a ScanSnap iX500, iX100, SV600, S1500/M, S1300/S1300i, or S1100/S1100i the best way to go is to do an online update.

To do that:

  • Right-click on the ScanSnap icon in the Dock
  • Go to Help > Online Update
  • Follow the instructions

If you want to see this in video form, I’ve created a short video.

ABBYY FineReader For ScanSnap

If you check out the links for each model, you will see that all ScanSnap software is supported, but under ABBYY FineReader for ScanSnap, it has this slightly disturbing message:

A problem of failing installation is confirmed. Update Schedule: last week of November

I haven’t been able to determine whether ABBYY FineReader for ScanSnap doesn’t work on Yosemite, or if it just has problems installing on Yosemite.

I haven’t seen any reports of people having issues. I’ll update this section when I upgrade, but in the meantime if you have already upgraded, please leave a comment and let us know how it is going.

Update 10/28/2014: As you can see in the comments below, the issue is in fact installing ABBYY FineReader on Yosemite. If you are upgrading you should be fine, but you might have issues on a new installation. See the comments for some workarounds.

Update 02/03/2015: Looks like the ABBYY update has been released. See the Fujitsu page for your model linked above to get it.

Your Experience?

So, how is your ScanSnap and related software working on OS X Yosemite?

I’d appreciate it if you left a comment either way. I’ll update this post as new information becomes available.

About the Author

Brooks Duncan helps individuals and small businesses go paperless. He's been an accountant, a software developer, a manager in a very large corporation, and has run DocumentSnap since 2008. You can find Brooks on Twitter at @documentsnap or @brooksduncan. Thanks for stopping by.

Leave a Reply 72 comments

John Wells - March 26, 2020 Reply

I appreciate that this page is some years old now but my IX500 which I run on a iMac (24-inch, Early 2009) running Yosemite 10.10.5 (the mac won’t let me upgrade any further) has suddenly started playing up lately.

Whilst I can initiate a scan by pressing the blue button, I can no longer initiate a scan by right-clicking the (blue not greyed out) scansnap manager (v6.3 L61) icon in the dock; when I do, in the place where it used to list the various profiles and/or let me initiate a scan (I mostly use simplex to folder) all the popup-menu now shows is “Application not responding” at the top.

I’ve uninstalled Scansnap / reinstalled using the correct links above and it is still acting weird.

Any clues appreciated.

Bill Troupe - December 19, 2015 Reply

When I scan photos on My Scansnap 1500M to my iMac desk top, running Yosemite, it doesn’t give me an option to “scan to” Photos?? It used to give option to scan to the old iPhoto, but now I have to scan to folder and drag from desktop into Photos. Any suggestions ?? Thanks, Bill

Jacqueline Bocian - November 23, 2015 Reply

Running Yosemite 10.10.5 with a ScanSnap 510M. Scan to folder quits every time. Have uninstalled, reinstalled latest software. Cannot find a workaround. Cannot find any tech support from Fujitsu. Their website states that they do not support Yosemite. Anyone have any ideas? Thank you so much!

Ric Bretschneider - October 30, 2015 Reply

I’m running ScanSnap Evernote Edition version 1.0.40 (1002).

Looking at the Mac Activity Monitor I see that ScanSnap Manager Evernote Edition is still chewing up around 5% of CPU even though the scanner itself is off (all doors are closed, no light on front.)

This seems ridiculous to me. When %CPU is sorted this process is definitely at the top of the list, occasionally topped by a Chrome Helper process, but even then only temporarily.

What’s this thing doing?

-Ric

Mark Stripes - June 10, 2015 Reply

Tried to install ScanSnap manager on my MBP running 10.10.2 for my S1300i once my iMac died (blown PSU). Blinking blue light during connection test, and nothing overtly obvious in Console.app’s view of the world.

Has anyone else been successful getting an s1300i working on latest Yosemite?

Cynthia Welch - March 24, 2015 Reply

I checked and I have the latest available update for the ix500.

Cynthia Welch - March 24, 2015 Reply

I have been using Yosemite for several months and have had no problems with it’s compatibility with my ix500. But after downloaded the upgrade to OS X 10.10.2 of Yosemite I cant use the Evernote Scan snap at all. any suggestions?

    Brooks Duncan - March 24, 2015 Reply

    Hm I’m on 10.10.2 and scanning to Evernote works fine. But do you have the Evernote ScanSnap or an iX500? It’s hard to tell.

Sooz - February 18, 2015 Reply

My ix500 is a brick. The initial install (early 2014) was uneventful, and everything worked well until I took my wireless network offline for several days. After I reinstalled the wireless router everything went to hell — sometimes the scanner would power up, sometimes not. Plugging the power cord into a wall socket rather than a power strip helped, until it didn’t. I haven’t been able to get any response from it since installing Yosemite, despite uninstalling & reinstalling ScanSnap manager, etc.

I cannot tell you how much I regret buying a ScanSnap. It was not a small investment for me, it doesn’t work, and there is no prospect of it working unless I commit hours to chasing tech support help.

John Detter - February 15, 2015 Reply

Does anyone notice that with the new ABBYY Finereader Update for Scansnap that their OCR results have been less accurate? The problem I’m experiencing is excessive spacing. For example, “the quick brown fox jumped over the lazy dog” becomes “t h e q u i c k b r o w n f o x j u m p e d o v e r t h e l a z y d o g”

Alex Bangs - January 24, 2015 Reply

I have a ScanSnap S510M at home. I have a newer ScanSnap at work, did a clean install on a new MacBook Pro with Yosemite. I downloaded ScanSnap Manager for Mac V6.0L10 from this page

http://www.fujitsu.com/global/support/computing/peripheral/scanners/software/ix500.html

And it worked fine. So I thought I’d try it on my home Mac that I just clean-installed Yosemite. It installed fine and seems to be working fine. Did not have to move USB ports or anything. Note that it includes an option to OCR and insert searchable text into the PDF without installing any other software!

Hope this helps others.
— Alex

    Jason - September 25, 2015 Reply

    Alex – you saved me! Hadn’t tried the S510M since upgrading to Yosemite and downloading the software for the iX500 works perfectly with the S510M. THANK YOU!

Roger - December 31, 2014 Reply

I am I hope a beneficiary of this group with a MacBookPro using Yosemite and a S510M scanner.
I updated the scanner SW and tried with negative outcomes until I changed ports and rebooted the manager.
I haven’t explored all options yet but can at least save to e-mail, not to a folder yet.
Thanks first of all for your exchanges which got me this far.

Randall - December 5, 2014 Reply

I recently updated to Yosemite. My ancient ScanSnap S500 still worked with no problems. However, I discovered that my printer, an HP 2055dn, will no longer print scanned images; it prints other PDFs just fine. But anything I scan (or have scanned) with my ScanSnap will no longer print. Hmmm…

    Randall - December 5, 2014 Reply

    Looks like I found a fix. Had to reset the printer options, deleting the printer, and then re-install the printer. Took less than five minutes once I figured it out. Alls well that ends well.

Oliver - November 26, 2014 Reply

Also had issues running the now unsupported ScanSnap Manager for the ScanSnap S510M on my Mac with Yosemite. I tried installing the ScanSnap Manager V6.0 L10 instead (the one for the ScanSnap ix500) – and surprise – it works beautifully with the S510M (at least on my mac)!

    Yew Nam - August 1, 2015 Reply

    Hi!
    I have exactly the same problem and I was almost gonna buy a new scansnap when I saw your post and tried using the new driver for Yosemite on an old S510M and it worked like a charm! Thanks!

MarkP - November 23, 2014 Reply

I had already upgraded to Yosemite before installing the software for my new SV600. The ABBYY FineReader will not install on Yosemite. A call to Fujitsu support confirmed that there is no release ready to fix this problem. The software says that it requires >10.4 of OS X. My guess is that their software version test sees 10.10 as 10.1 and blocks the continuation of the installation. ABBYY FineReader Express installed without hesitation.

This URL lists the software in their suite, where FineReader is not yet upgraded for Yosemite:
http://www.fujitsu.com/global/support/computing/peripheral/scanners/software/sv600.html

And, off course, there is the disappointment that the WIndows version of Adobe Acrobat is provided with the scanner, but not the Mac version.

Gregg - November 18, 2014 Reply

I recently updated to Yosemite and documents that are now scanned with my ix500 print some of the pages blank when I print them. Other docs print fine from the Mac, if I email the PDF to a Windows machine they print fine… Cannot figure it out, I get random blank pages instead of what is on the page, one doc is 3 pages print page 1 and 3 but 2 is blank….. Using a HP 8600 all in one, do not think iti s the printer because all other types of docs print fine from the MAC

Amanda - November 6, 2014 Reply

Scanning to file works just fine, it’s when I try to PRINT that I have problems. Sometimes it will only send out a blank page, sometimes it picks & chooses the pages it feels like printing, and other times it will print the whole document no problem. What gives??

    Paul - November 6, 2014 Reply

    I have never used the scan-to-print feature, but thought I would test — it did indeed work for me. I selected Scan to Print, loaded a document, pressed scan. The document scanned and I was then presented with a print dialog box — clicked Print and the document did indeed print.

    I’d be happy to test some other scan-to-print settings or some other scenario.

      Amanda - November 10, 2014 Reply

      I have found scan-to-print to work fine. Its the documents that I don’t have on hand, that have already been scanned, that I can’t go back in and get to print properly. Or at least not all the time. It’s a pretty random issue.

        Gregg - November 18, 2014 Reply

        I have the exact same issue….

          Gregg - November 18, 2014 Reply

          I just was chatting online with Scansnap they had me change my Acrobat Reader printer setting to print as an image and now everything works fine.

          In the reader, File>Print>Advanced> at the bottom “print as an image” check box

Paul - November 6, 2014 Reply

I had been using my ScanSnap S510M with my “MacBook Pro (Retina, 15-inch, Early 2013)” running OS X Mavericks without issue. I did a fresh (format first) install of Yosemite on my MacBook Pro. I then installed ScanSnap V22 L11 first followed by V22 L16. I did a two-step install as I had saved V22 L11 as “Install 1st” and V22 L16 as “Install 2nd” — not sure why I saved them that way, but I assumed I had a reason.

Everything is working just fine. I don’t have ScanSnap set to auto-start or auto-quit, so… I open the scanner, start the ScanSnap software, load a document, and press the Scan button on the scanner, and everything works as expected (works as before).

Thanks to the posts here I was emboldened to try this despite the fact that the official Fujitsu position is incompatible/unsupported — glad I tried it!

Michael - November 5, 2014 Reply

*UPDATE*

After finding, downloading, and installing Cardiris for ScanSnap Update (V4.0.17), All options have been restored!!!

http://www.fujitsu.com/global/support/computing/peripheral/scanners/software/cardiris2