The latest Mac operating system, macOS 10.12 Sierra, is out on September 20. How does the Fujitsu ScanSnap work with it? Are there any ScanSnap Sierra issues?
Whenever a new Mac OS is released there are often a few bumps here and there, but this time there are some warnings from Fujitsu.
Update 10/06/2016: Fujitsu has released a fix for current-model ScanSnap scanners that fixes new PDF files being created on macOS Sierra.
Fujitsu Global has released a somewhat alarming compatibility notice. Here are some highlights:
>Problems regarding the compatibility with macOS Sierra have been found.
>Please do not use ScanSnap applications on macOS Sierra. Also, before upgrading your OS to macOS Sierra, please be sure to make a backup copy of the PDF files created by using ScanSnap applications.
>We will provide you the solution to these issues as soon as available.
That doesn’t sound good! From reading the notice, it seems some pages may become blank when scanning on Sierra.
I posted the notice on Twitter and received a number of messages saying that everything is working fine for them.
— Jeff Price (@jkprice) September 15, 2016
So it seems that some people have issues and others don’t. I am guessing that depends on how they’re scanning and what they’re scanning into.
Update 10/06/2016: Fujitsu has released a fix for ScanSnap Manager and CardMinder for the following models: iX500, iX100, SV600, S1300i, S1100i.
To download the fix, run Online Update by going to Help > Online Update after right-clicking on the ScanSnap Dock icon.
The fix for S1500, S1500M, S1300, and S1100 is expected by October 17th.
There is a “second category” of fixes that is still TBD. Here’s what they write:
Fujitsu is committed to providing our customers a great experience with their ScanSnap investment and we will continue to work diligently to provide a fix for older PDF content created by ScanSnap capable to be modified on macOS Sierra. Though the conditions whereby PDF content could be damaged is limited and specific, please continue to exercise best practices in digital retention for any reason by keeping a secure back-up of your important PDF files so that you may continue to transact with your data with the safety of having a copy.
So if you have older PDFs that are having issues that were were created after Sierra but before these fixes were applied, they’re still working on a fix.
Read this Fujitsu notice for more on the timeline and the fixes.
Fujitsu has also created a pretty comprehensive FAQ showing what exactly is impacted. As you can read in the September 27 update below, it is pretty limited.
Update 09/27/2016: Fujitsu has updated their ScanSnap Community alert with more specific functionality to avoid and a timeline for a fix.
Do not use [ScanSnap Organizer], [ScanSnap Merge Pages], or [CardMinder] Do not use Excellent mode when scanning A3 (11.7 in. x 16.5 in.) documents
No image data will be lost nor any blank pages produced when content that has been scanned in the A4 (8.3 in. x 11.7 in.), Letter (8.5 in. x 11 in.), Legal (8.5 in. x 14 in.), or smaller sizes is saved.
Do not select the following functions in either Quick Menu or Application
- [Scan to Print]
- [Scan to Evernote (Document)]
- [Scan to Evernote (Note)]
- [Scan to Google Drive]
A fix for the above problems is expected to be made available in the middle of October, 2016.
I guess this explains why so many DocumentSnap readers are reporting no issues – it seems as if it’s a very limited set of circumstances that cause the issue. Read the entire Fujitsu article for more.
ScanSnap Sierra Compatibility
Based on the above, the current ScanSnap models are supported on Sierra:
Older models are not yet supported.
See the Fujitsu fix notice for manual instruction links if Online Update doesn’t work.
Have you done the macOS Sierra upgrade? How is your ScanSnap and related software working?
I’d appreciate it if you left a comment either way. I’ll update this post as new information becomes available.