ScanSnap On Yosemite - Your Experience?

ScanSnap On Yosemite – Your Experience?

So OS X 10.10, called Yosemite, is out.

Whenever a new release of an operating system (Mac or Windows) is released, there is always that nervous period where you try to figure out if there are any glitches with the software and hardware that you are currently using.

I will probably be installing Yosemite this weekend, but (as I do with every OS release) I want to put this post up to collect your feedback. I’ve searched online and haven’t seen any concrete problems yet.

ScanSnap Yosemite Compatibility

The short version is, all modern ScanSnap models are supported.

If you want further details, here is the support page for each model:

  • ScanSnap iX500: Supported. See this page and the instructions below.
  • ScanSnap iX100: Supported. See this page and the instructions below.
  • ScanSnap SV600: Supported. See this page and the instructions below.
  • ScanSnap S1500/S1500M: Supported. See this page and the instructions below.
  • ScanSnap S1300/S1300i: Supported. See this page and the instructions below.
  • ScanSnap S1100/S1100i: Supported. See this page and the instructions below.
  • ScanSnap S300M: Supported. See this page.
  • ScanSnap S510M: Not Supported. See this page.

Preparing Your ScanSnap For OS X Mavericks

If you have a ScanSnap iX500, iX100, SV600, S1500/M, S1300/S1300i, or S1100/S1100i the best way to go is to do an online update.

To do that:

  • Right-click on the ScanSnap icon in the Dock
  • Go to Help > Online Update
  • Follow the instructions

If you want to see this in video form, I’ve created a short video.

ABBYY FineReader For ScanSnap

If you check out the links for each model, you will see that all ScanSnap software is supported, but under ABBYY FineReader for ScanSnap, it has this slightly disturbing message:

A problem of failing installation is confirmed. Update Schedule: last week of November

I haven’t been able to determine whether ABBYY FineReader for ScanSnap doesn’t work on Yosemite, or if it just has problems installing on Yosemite.

I haven’t seen any reports of people having issues. I’ll update this section when I upgrade, but in the meantime if you have already upgraded, please leave a comment and let us know how it is going.

Update 10/28/2014: As you can see in the comments below, the issue is in fact installing ABBYY FineReader on Yosemite. If you are upgrading you should be fine, but you might have issues on a new installation. See the comments for some workarounds.

Update 02/03/2015: Looks like the ABBYY update has been released. See the Fujitsu page for your model linked above to get it.

Your Experience?

So, how is your ScanSnap and related software working on OS X Yosemite?

I’d appreciate it if you left a comment either way. I’ll update this post as new information becomes available.

About the Author

Brooks Duncan helps individuals and small businesses go paperless. He's been an accountant, a software developer, a manager in a very large corporation, and has run DocumentSnap since 2008. You can find Brooks on Twitter at @documentsnap or @brooksduncan. Thanks for stopping by.

Leave a Reply 72 comments

John Wells - March 26, 2020 Reply

I appreciate that this page is some years old now but my IX500 which I run on a iMac (24-inch, Early 2009) running Yosemite 10.10.5 (the mac won’t let me upgrade any further) has suddenly started playing up lately.

Whilst I can initiate a scan by pressing the blue button, I can no longer initiate a scan by right-clicking the (blue not greyed out) scansnap manager (v6.3 L61) icon in the dock; when I do, in the place where it used to list the various profiles and/or let me initiate a scan (I mostly use simplex to folder) all the popup-menu now shows is “Application not responding” at the top.

I’ve uninstalled Scansnap / reinstalled using the correct links above and it is still acting weird.

Any clues appreciated.

Bill Troupe - December 19, 2015 Reply

When I scan photos on My Scansnap 1500M to my iMac desk top, running Yosemite, it doesn’t give me an option to “scan to” Photos?? It used to give option to scan to the old iPhoto, but now I have to scan to folder and drag from desktop into Photos. Any suggestions ?? Thanks, Bill

Jacqueline Bocian - November 23, 2015 Reply

Running Yosemite 10.10.5 with a ScanSnap 510M. Scan to folder quits every time. Have uninstalled, reinstalled latest software. Cannot find a workaround. Cannot find any tech support from Fujitsu. Their website states that they do not support Yosemite. Anyone have any ideas? Thank you so much!

Ric Bretschneider - October 30, 2015 Reply

I’m running ScanSnap Evernote Edition version 1.0.40 (1002).

Looking at the Mac Activity Monitor I see that ScanSnap Manager Evernote Edition is still chewing up around 5% of CPU even though the scanner itself is off (all doors are closed, no light on front.)

This seems ridiculous to me. When %CPU is sorted this process is definitely at the top of the list, occasionally topped by a Chrome Helper process, but even then only temporarily.

What’s this thing doing?


Mark Stripes - June 10, 2015 Reply

Tried to install ScanSnap manager on my MBP running 10.10.2 for my S1300i once my iMac died (blown PSU). Blinking blue light during connection test, and nothing overtly obvious in’s view of the world.

Has anyone else been successful getting an s1300i working on latest Yosemite?

Cynthia Welch - March 24, 2015 Reply

I checked and I have the latest available update for the ix500.

Cynthia Welch - March 24, 2015 Reply

I have been using Yosemite for several months and have had no problems with it’s compatibility with my ix500. But after downloaded the upgrade to OS X 10.10.2 of Yosemite I cant use the Evernote Scan snap at all. any suggestions?

    Brooks Duncan - March 24, 2015 Reply

    Hm I’m on 10.10.2 and scanning to Evernote works fine. But do you have the Evernote ScanSnap or an iX500? It’s hard to tell.

Sooz - February 18, 2015 Reply

My ix500 is a brick. The initial install (early 2014) was uneventful, and everything worked well until I took my wireless network offline for several days. After I reinstalled the wireless router everything went to hell — sometimes the scanner would power up, sometimes not. Plugging the power cord into a wall socket rather than a power strip helped, until it didn’t. I haven’t been able to get any response from it since installing Yosemite, despite uninstalling & reinstalling ScanSnap manager, etc.

I cannot tell you how much I regret buying a ScanSnap. It was not a small investment for me, it doesn’t work, and there is no prospect of it working unless I commit hours to chasing tech support help.

John Detter - February 15, 2015 Reply

Does anyone notice that with the new ABBYY Finereader Update for Scansnap that their OCR results have been less accurate? The problem I’m experiencing is excessive spacing. For example, “the quick brown fox jumped over the lazy dog” becomes “t h e q u i c k b r o w n f o x j u m p e d o v e r t h e l a z y d o g”

Alex Bangs - January 24, 2015 Reply

I have a ScanSnap S510M at home. I have a newer ScanSnap at work, did a clean install on a new MacBook Pro with Yosemite. I downloaded ScanSnap Manager for Mac V6.0L10 from this page

And it worked fine. So I thought I’d try it on my home Mac that I just clean-installed Yosemite. It installed fine and seems to be working fine. Did not have to move USB ports or anything. Note that it includes an option to OCR and insert searchable text into the PDF without installing any other software!

Hope this helps others.
— Alex

    Jason - September 25, 2015 Reply

    Alex – you saved me! Hadn’t tried the S510M since upgrading to Yosemite and downloading the software for the iX500 works perfectly with the S510M. THANK YOU!

Roger - December 31, 2014 Reply

I am I hope a beneficiary of this group with a MacBookPro using Yosemite and a S510M scanner.
I updated the scanner SW and tried with negative outcomes until I changed ports and rebooted the manager.
I haven’t explored all options yet but can at least save to e-mail, not to a folder yet.
Thanks first of all for your exchanges which got me this far.

Randall - December 5, 2014 Reply

I recently updated to Yosemite. My ancient ScanSnap S500 still worked with no problems. However, I discovered that my printer, an HP 2055dn, will no longer print scanned images; it prints other PDFs just fine. But anything I scan (or have scanned) with my ScanSnap will no longer print. Hmmm…

    Randall - December 5, 2014 Reply

    Looks like I found a fix. Had to reset the printer options, deleting the printer, and then re-install the printer. Took less than five minutes once I figured it out. Alls well that ends well.

Oliver - November 26, 2014 Reply

Also had issues running the now unsupported ScanSnap Manager for the ScanSnap S510M on my Mac with Yosemite. I tried installing the ScanSnap Manager V6.0 L10 instead (the one for the ScanSnap ix500) – and surprise – it works beautifully with the S510M (at least on my mac)!

    Yew Nam - August 1, 2015 Reply

    I have exactly the same problem and I was almost gonna buy a new scansnap when I saw your post and tried using the new driver for Yosemite on an old S510M and it worked like a charm! Thanks!

MarkP - November 23, 2014 Reply

I had already upgraded to Yosemite before installing the software for my new SV600. The ABBYY FineReader will not install on Yosemite. A call to Fujitsu support confirmed that there is no release ready to fix this problem. The software says that it requires >10.4 of OS X. My guess is that their software version test sees 10.10 as 10.1 and blocks the continuation of the installation. ABBYY FineReader Express installed without hesitation.

This URL lists the software in their suite, where FineReader is not yet upgraded for Yosemite:

And, off course, there is the disappointment that the WIndows version of Adobe Acrobat is provided with the scanner, but not the Mac version.

Gregg - November 18, 2014 Reply

I recently updated to Yosemite and documents that are now scanned with my ix500 print some of the pages blank when I print them. Other docs print fine from the Mac, if I email the PDF to a Windows machine they print fine… Cannot figure it out, I get random blank pages instead of what is on the page, one doc is 3 pages print page 1 and 3 but 2 is blank….. Using a HP 8600 all in one, do not think iti s the printer because all other types of docs print fine from the MAC

Amanda - November 6, 2014 Reply

Scanning to file works just fine, it’s when I try to PRINT that I have problems. Sometimes it will only send out a blank page, sometimes it picks & chooses the pages it feels like printing, and other times it will print the whole document no problem. What gives??

    Paul - November 6, 2014 Reply

    I have never used the scan-to-print feature, but thought I would test — it did indeed work for me. I selected Scan to Print, loaded a document, pressed scan. The document scanned and I was then presented with a print dialog box — clicked Print and the document did indeed print.

    I’d be happy to test some other scan-to-print settings or some other scenario.

      Amanda - November 10, 2014 Reply

      I have found scan-to-print to work fine. Its the documents that I don’t have on hand, that have already been scanned, that I can’t go back in and get to print properly. Or at least not all the time. It’s a pretty random issue.

        Gregg - November 18, 2014 Reply

        I have the exact same issue….

          Gregg - November 18, 2014 Reply

          I just was chatting online with Scansnap they had me change my Acrobat Reader printer setting to print as an image and now everything works fine.

          In the reader, File>Print>Advanced> at the bottom “print as an image” check box

Paul - November 6, 2014 Reply

I had been using my ScanSnap S510M with my “MacBook Pro (Retina, 15-inch, Early 2013)” running OS X Mavericks without issue. I did a fresh (format first) install of Yosemite on my MacBook Pro. I then installed ScanSnap V22 L11 first followed by V22 L16. I did a two-step install as I had saved V22 L11 as “Install 1st” and V22 L16 as “Install 2nd” — not sure why I saved them that way, but I assumed I had a reason.

Everything is working just fine. I don’t have ScanSnap set to auto-start or auto-quit, so… I open the scanner, start the ScanSnap software, load a document, and press the Scan button on the scanner, and everything works as expected (works as before).

Thanks to the posts here I was emboldened to try this despite the fact that the official Fujitsu position is incompatible/unsupported — glad I tried it!

Michael - November 5, 2014 Reply


After finding, downloading, and installing Cardiris for ScanSnap Update (V4.0.17), All options have been restored!!!

>>> If you’re upgrading to Yosemite, make sure to update BOTH ScanSnap Manager and Cardiris <<<

Michael - November 5, 2014 Reply

Upgraded to Yosemite. Using S300M with ScanSnap Manager v 2.2L11.

Fuji page says everything is compatible (link below)

Using v 2.2L11, all previous profiles are now missing and I’m unable to create new profiles. In fact, the profile dropdown is completely missing and the ‘Applications’ button is greyed out.

‘Select a profile’ and ‘Profile Management’ options are also greyed out in contexual menu.

I attempted to reinstall v 2.2L11 from scratch – no change.

I was able to locate another support page to download v 2.2L16

No change.

Bottom line; I *can* scan, but without profiles, it’s almost useless.

Corinna - November 5, 2014 Reply

@Shawn Callahan – any luck with scanning to Evernote yet?


Devyn - November 3, 2014 Reply

I just bought an iX500 this week. I also just happened to perform a Yosemite upgrade on a clean install of Mavericks (after needing to wipe my drive). So I essentially had a new install of everything to perform.

After reading this post, its comments and the info on Fujitsu’s site – as well as directly downloading all the various updates – I decided to proceed with install from the included DVD, run the auto-updater and cross my fingers.

I can post that – at least from the eyes of a new user – all seemed to install, update and be working properly, including Abby Finereader for Snapscan. I did have to run the updater several times for it to catch (or get to the point it could update) additional updates.

I did not receive any warnings about software unable to install or update.

As a new user, I have not gotten to test every function, but the basics of ScanSnap Manager (including OCR and making searchable PDFs) all seem to work. I am operating the iX500 on my wifi network, scanning files to my Yosemite laptop.

I hope this helps. Happy to provide more info or confirm functionality, if you all can guide me with specific questions…

Alex - October 30, 2014 Reply

Steve! Thank you so much for the recommendation of using Pacifist.

I was able to have AbbyyFinereader good and running in 5 minutes.

Great program.

Steve - October 30, 2014 Reply

Also, if someone hasn’t posted the extracted files yet (or you don’t want to trust them), there are tools to get the files out of the installer without running it:

Post a comment if someone wants the installed FineReader folder uploaded.

Kate - October 29, 2014 Reply

I’m still using an S510M, but a while back I upgraded the ScanSnap Manager to 3.2.63 (officially for the S1500M). It has been working fine with Yosemite and DEVONthink Pro Office.

I just checked and there is a 3.2.70 version for Yosemite. It says:
“Modified the error where the following functions are not installed and thus not available if the target version of ScanSnap Manager is newly installed or updated on OS X v10.10 (OS X Yosemite).
Target functions: Scan to Evernote (Document), Scan to Evernote (Note), Scan to Google Docs™, Scan to SugarSync, Scan to Dropbox”

    heikki ketola - February 19, 2015 Reply

    I upgraded to Yosemite 10.10.2 and now (fresh from Fujitsu’s website) ScanSnap 3.2 L70 (dated 2012-12-24!!!) does not work. I get this message
    “An error occurred while the program was processing (0xD0040030)
    The system may be unstable.
    Restart the computer”

    I’ve uninstalled and installed ScanSnap a few times. Nothing seems to help.

    Is there a newer version of ScanSnap than 3.2L70 available for OS X?

      heikki ketola - March 29, 2015 Reply

      I’ve installed ScanSnap 6.3 L24 a few times. Still no cigar -IX500 does not work on two different Macbook Pro laptops -Macbook Pro 15″ retina display and Macbook Pro 17″. Both running OS X 10.10.2
      Fujitsu’s cust support has been very helpful but unable to resolve this problem.

Michael - October 29, 2014 Reply

Or have a look at vuescan… The 510M is supported…

Michael - October 29, 2014 Reply

I hesitated too doing a fresh clean install of Yosemite on my Imac. I did it anyway yesterday. I istalled Version V22.11 of Snapscan Software as well as the 22.16 version afterwards.

Then I copied the whole folder of Abby Finereader for Snapscan from my Mavericks backup to my software folder on Yosemite. It worked. I had to play around with the settings, but now i works flawlessly.

My workflow is restored and my mac is really faster.

Somehow the desired files could show up on some site of filehoster, I guess. Let me know…

Alex - October 28, 2014 Reply

Thank you for the response Steve.

That basically means that if you have a fresh version of Yosemite with no other Mac you can access with the software already installed, you are out of luck 🙁

God. Now I am regretting buying a ScanSnap.

Steve - October 28, 2014 Reply

You don’t have to do the “show files” since that installer doesn’t work, it’s simply if someone wants to verify what files are installed themselves.

You need to copy the files from another mac that the installer will run on.

Alex - October 28, 2014 Reply

I have the same problem.

Made a clean install of Yosemite and ScanSnap Manager is a breeze to install. AbbyyFinereader refuses to install and says it needs OS X 10.6 or above to install. Go figure.

Did what steve suggests in the last post, but the “Show Files” from the file menu is greyed.

Everything works great in Yosemite except from my scanning workflow. *sigh*

Steve - October 25, 2014 Reply

So I decided to do some experimenting, and it’s easy to work around the FR for ScanSnap installer not working on Yosemite.

I checked to see what the installer actually installs (launch it and select “Show Files” from the File menu) and the only files go into the “ABBYY FineReader for ScanSnap” folder in the Applications folder.

So if you have Yosemite on a mac and need to install, simply copy this folder from another mac where you have FR for SS installed already. And if you don’t have another mac to install it/where it’s already installed, post a comment and I bet we can figure something out here.

Just did this to my laptop that was already running Yosemite and the installer failed on, and scanned and converted a document without problems, OCR worked perfectly.

richard - October 25, 2014 Reply

I decided to upgrade after reading all the post here. I finished the upgrade and also my S510M works fine with Yosemite. I’m using scansnap manager version 2.2 L15.

Bill - October 24, 2014 Reply

I purchased a new retina iMac. All features of the ScanSnap iX500 work great, including wireless. ABBYY FineReader for ScanSnap would not install. If you need a working OCR program I would suggest upgrading to Yosemite (not a clean install) for any mac you currently own. If you bought a mac with Yosemite installed, you’ll need to wait. Hopefully ABBYY will get an update out asap.

    Steve - October 25, 2014 Reply

    See my new comment below. Easy to copy FineReader from another mac and it works fine. Only the installer is stupid.

Steven - October 23, 2014 Reply

After reading the comments here, I decided to upgrade to Yosemite this morning and pray my S510M still worked. I just finished the update and the S510M does indeed work with Yosemite. I just use the ScanSnap Manager, and the version I’m using is 2.2 L16.

Steve - October 22, 2014 Reply

So upgrading to Yosemite seems to be working fine (other than some paper misfeeds – anyone else find they have to give the ScanSnap a serious cleaning if they haven’t used it in a month?). I will admit that I don’t use all the features, I scan in and process to searchable PDF with FR.

For the fun of it I did try installing directly onto a laptop with Yosemite. The Scansnap manager installed fine (did V22L11 and then L16). The FR for SS installer fails with a message “You need Mac OS X 10.6 or later”. Scanning seems to work fine.

There is a reference to this on Fujitsu’s website ( with the last week of Nov ETA, but I emailed them anyway.

This is with S510M.

    John Detter - October 22, 2014 Reply

    So are you saying that the installer doesn’t work on Yosemite but the actual FineReader program does? Therefore if I already have the program installed on Mavericks, it will work when I upgrade to Yosemite?

      Steve - October 25, 2014 Reply


      Tim Buck - November 6, 2014 Reply

      I just installed my ScanSnap S1300i and all the software on Yosemite. Everything works, including ABBYY FineReader. I did run into the installer bug when trying to install ABBYY, but I followed a tip I found at the following site on spoofing the OS version for installation purposes (I changed it to 10.9 and then right back to 10.10 after it successfully installed):

      Tip: the SystemVersion.plist file mentioned in the article is a hidden file.

        ShaW - December 27, 2014 Reply

        Thanks for the Spoof tip, Tim. Worked great!

Mark - October 22, 2014 Reply

Duh. After fiddling around with all sorts of things, i just ran setup again. Ta-da!

Mark - October 22, 2014 Reply

Works fine, except (pretty big except for me) I seem to have lost the ability to connect wirelessly. Looking at firewalls, etc. but still no joy.

Kelly - October 21, 2014 Reply

I have yosemite installed with my s510m and it seems to be working fine…..the only difference I can note is that when I used to close the scanner lid it would also close down the program completely and now with yosemite it keeps the program open at least in the dock where the little dot is that indicates a program is open. A right click of the dock icon and hitting close takes care of the problem easily……not much of an issue as it seems all other functions are normal. Hope that helps.

Al - October 21, 2014 Reply


Please let us know how Yosemite worked with the S510-M. I’m waiting to install until I get a better idea of what to expect.

Steve - October 20, 2014 Reply

I did, but since yours didn’t work right away I was hoping for more confirmation 😉

Think I’ll make a virtual image from my current mavericks install, then I can use that if it doesn’t work after upgrading to Yosemite.

Steve - October 20, 2014 Reply

I have a 510M which is listed as unsupported in Yosemite.

I’m considering keeping mavericks on a virtual machine so I can continue to use the 510M vs the unsupported use under Yosemite.

Thought I’d check and see if anyone else has had luck with 510M under Yosemite if the software is already installed.

    Quentin Stafford-Fraser - October 20, 2014 Reply

    Steve – did you see my comment above? The first one in the list?

    Anyway, the quick answer is that, yes, mine continued to work under Yosemite.

    I’m running ScanSnap Manager 2.2 L11 and mine’s even older – an S500M – but that’s very similar to yours so I’d be most surprised if you had a problem.

    All the best,

    Tim - October 30, 2014 Reply

    I have the S510M…. When I tried to use it with Yosamite, it did not work initially. The ‘scan’ button on the scanner was unresponsive. Then I tried plugging in to a different USB and it worked, BUT ONLY when I did SCAN TO EMAIL (when I tried Scan to Folder, the program would crashed). Once the document scanned to email, I saved it to my desktop. The extra step is a hassle, but at least it works for me. Good luck.

al gates - October 19, 2014 Reply

Upgraded to Yosemite the day of release. My iX500 is working just fine, just the way I like it. I haven’t tried to scan to Evernote although I may at some point.

Shawn Callahan - October 19, 2014 Reply

Hi Brooks, My S1500M is scanning to file but won’t scan to Evernote since my upgrade to Yosemite. I’ve updated the ScanSnap software, rebooted, reconnected the scanner but nothing yet.

Is anyone else having this issue?



    Kevin Williams - April 2, 2015 Reply

    Same Problem here. Help! Installed new soft and update but there is no “scan to evernote” option anymore. Oh, no. Did you find a solution? (S1500).

Klaus - October 19, 2014 Reply

Hi Brooks,

I kept ScanSnap updated in the past, so I didn’t need to update it after the update to Yosemite. OCR runs also smooth.

Hazel seems also run without update. For my DiskStation and the Cloud Station, I did an update and reconfiguration. Trick was that I needed to define the Cloud Station manually to be started after starting my mac.

By the way, thanks for your helpful posts, I learned a lot.

David Hall - October 18, 2014 Reply

Updated to Yosemite yesterday and scanned with my IX500 today, no updates to the ScanSnap software were made, and it worked just as it did on Mavericks.

    Brooks Duncan - October 18, 2014 Reply

    Great thanks for the report David.

JonathanC - October 18, 2014 Reply

Thanks for the post. My ScanSnap S1300i is working fine. I’d already made sure the software was up to date a month ago, and so I didn’t need to make any fresh installs.

    Brooks Duncan - October 18, 2014 Reply

    Great thanks! Do you run OCR? (Have the “Searchable text” checkbox checked). Is that working fine?

Quentin Stafford-Fraser - October 17, 2014 Reply

I have an elderly S510M – it may even be an S500M – and I was, at first, distressed that it didn’t seem to be working under Yosemite. But then I unplugged it and re-plugged it into a different USB port, and my ancient Scansnap Manager kicked into action…

So I don’t know whether I’d be able to install it and have it work on a new Yosemite machine, but after an upgrade it still seems to be working fine.


    Brooks Duncan - October 17, 2014 Reply

    Awesome, thanks for the report Quentin!

    Marcia R. - November 9, 2014 Reply

    Amen! Switching USB ports worked for me, too on an S510 that I rigged years ago with the Japanese Scansnap software so it would operate as an S510M on a Mac.

    Joe Novosel - March 28, 2015 Reply

    Thanks so much for the heads-up. It works. The SnapScan Manager doesn’t appear in the dock, but pops up when I scan a document. I so love my SnapScan and was so unhappy that it is no longer supported by Fujitsu. There is software available for $29 (basic) and $79 (full-featured) to replace Fujitsu’s solution, but that one very expensive driver. You have my gratitude.

      Jason - April 8, 2015 Reply

      Hi Joe,

      which software?

      Many thanks,

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