What To Do When You Can't View A PDF Attachment in iOS4 Mail

What To Do When You Can’t View A PDF Attachment in iOS4 Mail

iPhone Mail Ap LogoI recently had a problem with my iPod Touch after upgrading it to iOS4, so I thought I’d post it here in case it helps someone else someday. I assume it is the same issue with the iPhone as well.

After doing the (otherwise great) iOS4 update, I had a strange issue:  whenever I viewed an email on my iPod that contained a PDF attachment, I could only see the first page of the PDF.  I couldn’t tap the PDF to open it and read it.  Only the first page would appear inline with the rest of the email.

After Googling around, I found that it is actually a bug that occurs when you have the apps Stanza or Air Sharing Pro installed.

Well, it turns out that I did have Stanza installed so that I could read Thoreau’s Walden, so that explained it.

Whether it’s Apple’s big or the app makers’, I do not know, but here is what I did to fix it:

* I synced my iPod Touch to iTunes to make sure things were backed up
* In iTunes, I deleted Stanza (I hear that simply unchecking it does not do the trick, but I didn’t test that to confirm)
* I synced the iPod Touch again to remove Stanza
* I held down the power button at the top and the home button until the Apple logo appeared to make it reboot itself

Once I did that, I could once again view PDFs that were attached to emails in the iOS Mail app.  Would the problem re-appear if I re-installed Stanza? I’m not sure.  The only reason I had it installed was to read eBooks, which Apple’s iBooks app also does so I switched to that.

Problem solved.  Hope this helps someone else.

About the Author

Brooks Duncan helps individuals and small businesses go paperless. He's been an accountant, a software developer, a manager in a very large corporation, and has run DocumentSnap since 2008. You can find Brooks on Twitter at @documentsnap or @brooksduncan. Thanks for stopping by.

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