Paper Misfeed Problems With Your ScanSnap? It Might Be Your Consumables

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Photo by Legozilla

While the Fujitsu ScanSnap might be super-easy to use with only one button, there is a lot going under the hood to make it work that way. When you have problems like paper jams or more than one page getting pulled through, it might be time to replace (or at least clean) your consumables.

What On Earth is a Consumable?

A lot of people don’t know this, but there are a few parts in your ScanSnap that should be replaced every once in a while to make sure that it keeps running in top shape. Consumable is just a fancy word for those parts.

How Do I Know When Its Time To Replace?

The most obvious answer is when you start having problems. If you start getting multiple paper feed problems or paper jams, that’s an alarm.

However, the ScanSnap Manager does tell you when it is getting time to replace two parts in particular: the Pick Roller and the Pad Assembly.

Checking Your Consumables

The screenshots you see here are for the Mac, but it is the same concept with Windows. Just right click on the System Tray instead of the Dock.

First, right-click on ScanSnap Manager (with the ScanSnap open so that it is powered on) and choose Check Consumable Supplies.

Once there, you will be shown some useful information.

This screenshot is from the ScanSnap S300M, so your values may be different. On the left you see the “Target Value to change supplies”. For the S300M, Fujitsu recommends that you change the Pick roller every 100,000 sheets and the Pad Assembly every 10,000 sheets.

On the right, the first box is the total number of pages that this ScanSnap has scanned. The bottom two boxes are the number of scans that have been done since the Pick Roller and the Pad Assembly have been replaced. You can see that I have not yet needed to replace them.

The reset buttons are so that when you do replace a part, you can hit “Reset” to set it back to zero for that new part.

Which Part Do I Need?

The easiest way to find your part is to Google the part number. The prices vary wildly but are not too expensive. Click on the part number to do a Google search to find places in your area that do mail order. You can also ask the place where you bought the ScanSnap too, but I am guessing online is cheaper.

Scanner Model Description Part No. Recommended replacement cycle
ScanSnap S300/S300M Pad Assembly PA03541-0002 10,000 sheets
Pick Roller PA03541-0001 100,000 sheets
ScanSnap S510/S510M Pad Assembly PA03360-0002 50,000 sheets
Pick Roller PA03360-0001 100,000 sheets

Pick and Pad What?

A Pick Roller is what does the pulling into the document feeder. It works with the Pad Assembly to pull the paper in. The Pad Assembly is like the brake pad in your car. It is what separates the pages.
If either the Pick Roller or Pad Assembly are worn down or excessively dirty, you are going to get multiple pages pulled through the ScanSnap.

Cleaning and Replacing The Pick Roller And Pad Assembly

The best way to clean and/or replace the parts is to follow the instructions in the Operator’s Guide. If you can’t find yours, here are links them on Fujitsu’s website. You’ll want to look at Chapter 8 and 9.

How many pages does your ScanSnap’s Total Page Count show?

About the Author

Brooks Duncan helps individuals and small businesses go paperless. He's been an accountant, a software developer, a manager in a very large corporation, and has run DocumentSnap since 2008. You can find Brooks on Twitter at @documentsnap or @brooksduncan. Thanks for stopping by.

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