Paper Misfeed Problems With Your ScanSnap? It Might Be Your Consumables

paperjam.jpg
Photo by Legozilla

While the Fujitsu ScanSnap might be super-easy to use with only one button, there is a lot going under the hood to make it work that way. When you have problems like paper jams or more than one page getting pulled through, it might be time to replace (or at least clean) your consumables.

What On Earth is a Consumable?

A lot of people don’t know this, but there are a few parts in your ScanSnap that should be replaced every once in a while to make sure that it keeps running in top shape. Consumable is just a fancy word for those parts.

How Do I Know When Its Time To Replace?

The most obvious answer is when you start having problems. If you start getting multiple paper feed problems or paper jams, that’s an alarm.

However, the ScanSnap Manager does tell you when it is getting time to replace two parts in particular: the Pick Roller and the Pad Assembly.

Checking Your Consumables

The screenshots you see here are for the Mac, but it is the same concept with Windows. Just right click on the System Tray instead of the Dock.

First, right-click on ScanSnap Manager (with the ScanSnap open so that it is powered on) and choose Check Consumable Supplies.

Once there, you will be shown some useful information.

This screenshot is from the ScanSnap S300M, so your values may be different. On the left you see the “Target Value to change supplies”. For the S300M, Fujitsu recommends that you change the Pick roller every 100,000 sheets and the Pad Assembly every 10,000 sheets.

On the right, the first box is the total number of pages that this ScanSnap has scanned. The bottom two boxes are the number of scans that have been done since the Pick Roller and the Pad Assembly have been replaced. You can see that I have not yet needed to replace them.

The reset buttons are so that when you do replace a part, you can hit “Reset” to set it back to zero for that new part.

Which Part Do I Need?

The easiest way to find your part is to Google the part number. The prices vary wildly but are not too expensive. Click on the part number to do a Google search to find places in your area that do mail order. You can also ask the place where you bought the ScanSnap too, but I am guessing online is cheaper.

Scanner Model Description Part No. Recommended replacement cycle
ScanSnap S300/S300M Pad Assembly PA03541-0002 10,000 sheets
Pick Roller PA03541-0001 100,000 sheets
ScanSnap S510/S510M Pad Assembly PA03360-0002 50,000 sheets
Pick Roller PA03360-0001 100,000 sheets

Pick and Pad What?

A Pick Roller is what does the pulling into the document feeder. It works with the Pad Assembly to pull the paper in. The Pad Assembly is like the brake pad in your car. It is what separates the pages.
If either the Pick Roller or Pad Assembly are worn down or excessively dirty, you are going to get multiple pages pulled through the ScanSnap.

Cleaning and Replacing The Pick Roller And Pad Assembly

The best way to clean and/or replace the parts is to follow the instructions in the Operator’s Guide. If you can’t find yours, here are links them on Fujitsu’s website. You’ll want to look at Chapter 8 and 9.

How many pages does your ScanSnap’s Total Page Count show?

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22 Responses to “Paper Misfeed Problems With Your ScanSnap? It Might Be Your Consumables”

  1. Becky Wiseman October 16, 2008 at 3:18 am #

    Thanks for the reminder. I haven't had any problems yet, and still love it. Have only had the scanner for a little over 3 weeks but have scanned 5,031 pages so far. The ScanSnap Manager screen is a little different in Windows but has the same information.

  2. Brooks October 16, 2008 at 3:45 am #

    Wow, 5,031. You're destroying me. I'd better get scanning!

  3. ben barlow January 25, 2009 at 11:28 am #

    Brooks, what sort of cleaner works on the consumables (other than the Fujitsu-supplied cleaner? Optionally, where can I find that stuff?

    Ben

  4. Brooks January 29, 2009 at 12:47 am #

    @ben Honestly I am not sure what works other than the "official" Fujitsu cleaner. Their cleaning instructions say don't use water or detergent and to use the Fujisu F1 Cleaner.

    I haven't tried either myself so I can't give a recommendation yet one way or the other. Has anyone had any success just using a damp cloth to clean it or something?

    • Nathan Davis June 11, 2012 at 2:04 pm #

      Isopropyl Rubbing Alcohol 91% or above.

      I was told by a client who has a copy company.

      • BrooksD June 11, 2012 at 2:26 pm #

        Awesome thanks Nathan! <p style=”color: #A0A0A8;”>

  5. ben barlow January 29, 2009 at 12:54 am #

    Thanks, Brooks. I went searching on the Internet to find what Cleaner F1 actually is, and found that it is isopropyl alcohol.

    (Page 5-11 of a doc at:

    http://193.128.183.41/support/scanner/manuals/M30
    ) Don't know why I couldn't copy the text. Although the manual is from 1997, there are some tips there about preparing paper to scan without mis/double feeds.

    Ben

  6. creekview_al March 4, 2009 at 8:37 am #

    <>

    States that isopropyl alcohol may be used in lieu of F1, but it is not the same formula. Price grabber prices for F1 cleaner are in the range of $22-24/ liter, delivered.

  7. creekview_al March 4, 2009 at 8:37 am #

    http://www.fujitsu.com/global/services/computing/

  8. Beatriz May 14, 2010 at 11:32 pm #

    Scansnap paper jam in the eject rollers – scanner ate Costco receipts and left strips of it jammed in the eject rollers – need help – How can I makje these roller roll backwards or how can I lossen these roller so I can remove the pieces of paper jammed in there.
    Thanks for any help you can provide. Beatriz

    • GCrawford August 17, 2011 at 8:40 am #

      Help! I have the same problem this morning. Does anyone know if the roller can roll backwards. The receipt is really wound and crumpled under the wheel. I can't pull it out without destroying the receipt.

  9. Kristin September 9, 2010 at 9:29 am #

    Has anyone had a problem with the S1300 not detecting a piece of paper in the feeder? I've got a brand new one here at work; the first 25 pages it worked fine but suddenly refuses to recognize that there is anything in the feeder. I've checked everything out and the rollers, etc. all look to be fine. I have an S300 at home that has done 80,000+ sheets and never a problem, so I don't think it's me… Any thoughts before I consider shipping it back for a replacement?

  10. Yes May 1, 2011 at 12:04 am #

    It could be a poor contact in the paper sensor – insert/remove (do not scan) a stack of about 10-20 sheets into the chute of ADF with ADF closed. Or, depress and release the sensor arm by hand.

    • BrooksD May 1, 2011 at 7:28 am #

      Great tip, thanks!

  11. steve January 11, 2012 at 10:08 am #

    Scanner with only 628 total scans.
    Looks new and clean.
    Scans well for two or three sheets then takes in multiple sheets at once, 5 or more.
    I do not overfeed intake. Problem happens same with only
    5 or 10 sheets in scanner.
    Have cleaned rollers, etc.
    Still no luck.
    ANy ideas?????
    Thanks

  12. steve January 11, 2012 at 10:09 am #

    That was a snapscan s510.
    Sorry
    steve

  13. John January 25, 2013 at 7:28 am #

    I have a S1500. Paper jams every time after the first few pages. I have replaced the roller and pick assembly but the problem persists. When it jams, it is always that the right side of paper gets stuck and the left side gets pushed out. I wonder whether it has anything to do with the four small rubber rollers. Any help will be greatly appreciated.

  14. Harry February 21, 2013 at 7:38 pm #

    I have an FI-5110 and I've been having the same problems – paper jams and/or multipage feeds. I got my ScanSnap from a friend who purchased a newer model, and she had already replaced the Pad and Roller. I wasn't aware of this mysterious "Consumable" count and purchased another set – only to discover that there are only 1892 counts on each of the new devices!

    Anyway, I just removed and cleaned the roller – no luck.

    I compared the new pad assy to the old(er) one, and they look the same. Since I already had a replacement, I decided to try pulling the V on the pad assy further open. When you look at the pad installed inside the open cover it's like an upside down V. I pulled the open end of the V out a little, to the point where it (when released) was about "level" with the edge of the gray plastic guide, maybe a little further. Don't pull it too far or you'll risk snapping the piece off! When you try to close the cover, it won't work – the newly open V jams into the flap covering the roller. Pressed the V in gently until the cover cal close.

    First I try; I fed 9 pages through without a problem. Before, I got multipage feeds on page 4 or 5.

    Second, I fed 25 pages through. I got a multipage feed on page 22.

    Third, I tried feeding the same 25 pages through using the new Pad Assy – multipage feed on page 19.

    Fourth, I remembered that you're supposed to stack the pages in a "step-like pattern" (p49 in manual for the FI-5110). Fed the same 25 through with the new assy – no problems. All 25 scanned in perfectly.

    Fifth, I re-inserted the old(er) assy, used a "step-like pattern", and no problems! All 25 pages fed through perfectly.

    So, what I think is happening is that, even if you don't have that many pages fed through the scanner, the "V" in the Pad Assy get's "tired" or is used to feeding larger stacks through, and just can't control smaller or different size stacks anymore.

    And/or, we're forgetting to not feed the pages in immediate after aligning all the pages by bouncing the edges on a table.

    So, try opening the V on your pad assy and making sure step the pages before feeding, even the smaller stacks, and see what your results are.

    NOTE: Needless to say, trying the above is at your own risk. The opening of the V is NOT something I found in the manual – it's something I tried knowing I could possibly break the Pad, but also knowing I had s spare on hand. Don't try it unless you're willing to risk the same. I got my new one (now a spare) for about $15.00, including shipping, on eBay.

  15. Pretz July 21, 2013 at 5:57 pm #

    My ScanSnap is not pulling the paper in – started slipping a bit but quickly got worse and now won't scan. Thought it might be a consumable issue but has done only 680 pages, so surely not. Anyone else seen this problem in such a relatively new scanner?

    • Stockton September 14, 2013 at 5:19 pm #

      Yes. Feeds past the first set of rollers but not the second set. Even with one page. Any suggestions?

  16. WilliamB July 25, 2014 at 6:19 pm #

    Just purchased SnapScan S1300i – immediately had issues with pages feeding in multiples of 2 or more. Took machine back to seller and swapped it for a new one. The new machine has exactly the same problem. The feeder has not had more than 10 pages in it.

    Does anyone know what causes this, is there a trick to it I don’t know about?. The new one is gong back for a refund if there is no solution. Pity, otherwise is a good scanner.

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