Reader Question: NeatWorks vs. Mariner Paperless

NeatWorks vs. Mariner PaperlessIn the latest class of my Paperless Action Plan course (amazing group by the way), I had a number of questions about software to manage receipts and other documents on the Mac.

The two big players are Mariner Paperless and NeatWorks.

A few participants asked me to open the question up to the greater DocumentSnap community, and since I always do what I am told, here you go.

Do you use Paperless or NeatWorks? What do you like about them? What would you change about them? Here’s your chance to make your voice heard.

Thanks for your feedback! Just leave a comment below or contact me privately.

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9 Responses to “Reader Question: NeatWorks vs. Mariner Paperless”

  1. Bill Wilson November 9, 2012 at 9:39 am #

    I've used both at my company and at home and in my opinion there is little competition between the two.
    I originally used Neat a few years ago and I can safely say it was one of the worst experiences ever. Corrupted files, lost files, my computer hanging every 10 minutes, a non-existent support staff. YUCK!
    On the flip side I've had nothing but success with Paperless. I have a Scansnap S300M at home and others at work and the way they work is clean and intuitive. The OCR is a lot better too. My situation might be different that others but I have a Mac at home and a PC at work and both work just fine. I'm glad I made the switch.

    Bill Wilson

    • BrooksD November 12, 2012 at 12:25 pm #

      Thanks Bill! From what I understand, NeatWorks has improved quite a bit since those days, but I am generally the same as you. Once I have a problem with something, and I find another solution, I don't feel the need to go back.

  2. Andrew W. November 12, 2012 at 11:59 am #

    I've tried both programs but ended up going with Paperless mostly for the continued development and support and works great with my ScanSnap.

    Paperless pros: Works well with the scanner, good OCR, easy document management and organization
    Paperless cons: Lack of iOS solution (although the developer has indicated that they will be making an iOS solution soon)

    Neatworks pros: Large community,
    Neatworks cons: Support isn't as great, compatibility issues, a lot of crashes

    I suggest trying them both out, but I'm sure Paperless is a better solution.

    • BrooksD November 12, 2012 at 12:26 pm #

      Thanks Andrew!

  3. awraynor November 18, 2012 at 7:44 pm #

    My issue with NeatWorks is that it scans into a proprietary database unless that has changed. I scan into pdf into my own folder hiearchy and sync across multiple platforms. A corrupted database could erase the online copies of files I have since shredded!

    • BrooksD November 18, 2012 at 7:56 pm #

      Thanks. My bias is away from proprietary databases too.

  4. JNic13 January 22, 2013 at 2:53 am #

    I own a Mac and just (1/20/13) downloaded both programs (Paperless and Neat). So I am testing them in parallel. First Impressions:
    – Both programs are very similar in capabilities. (Providing all you need to keep organbized electronic files, OCR, email docs, etc.)
    – Neat has a little nicer/more user friendly interface, specially with Browse capability.
    – Paperless works better with my scanner (Cannon MX882). It can take full advantage of it features. Example: Neat can't use the automatic double-sided scanning feature. That's a fairly big handicap.
    – In Paperless you can import multiple pdf files. And, while Neat's manual says you can by holding the control key, this doesn't work (at least for me). I posted both issues on their website and will see if I get a response.

    I'lll continue to test them for the next 3 weeks but Paperless seems to be winning so far. Will keep you posted.

  5. LGr March 20, 2013 at 7:33 pm #

    I have been testing both side by side for a little over a week. It has been a difficult decision and I have been going back and forth between the two. Tonight I made the decision to however go with NeatWorks. I have found the OCR to be more powerful. Yes, it is a little slower but it would detect a lot more in my documents than Paperless. Additionally, it seems like after combining documents in Paperless they were not searchable any longer. No problem with NeatWorks. The proprietary database was my main obstacle with Neatworks but I realize that since I have a solid backup plan local (Time Machine) and online; if i ever run into corruption I can easily restore the database. I hope this helps.

    • BrooksD March 20, 2013 at 7:50 pm #

      Thanks so much LGr!

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