So far, it has been great. I have my documents accessible from anywhere, and they are under my control.
The other day, I noticed a typo in one of my folder names, so I renamed it in the Finder on my Mac. The folder disappeared.
“That’s not good.”
I thought maybe it was some weird caching issue, so I waited a while. It didn’t reappear. I thought maybe it was still on the Transporter, so I fired up the iOS app and looked for the folder. It was actually gone.
“That’s not good.”
I restored the folder from Time Machine and reproduced it to make sure that I wasn’t going crazy, and then it was time to contact the Transporter support folks.
It turns out there was in fact a bug with the Connected Desktop software, and they’ve released version 2.5 that fixes the problem. At the time of writing it has not been rolled out to the automatic update system, so I recommend updating manually if you don’t want to lose something.
As far as I can tell this is a problem on the Mac only, and does not exist on Windows.
Here is what you do:
- Right-click on the Connected Desktop icon in your menu bar, go to More Options, and then click on About Connected Desktop… or About Transporter Desktop…, depending on which version of the software you have.
- If the version number it shows is 2.5 or later, you don’t need to do anything. If you are under 2.5, keep following along.
- Go to https://support.filetransporter.com/support and scroll to the bottom of the page.
- Download the update from the Desktop Software section of the support page.
- Quit the Connected Desktop software that is currently running in your menubar.
- Install the new Transporter Desktop software that you just downloaded (they changed the name).
- Run the new Transporter Desktop software that you just installed. You might notice that both Connected Desktop and Transporter Desktop are in your Applications folder. That will get cleaned up.
You will now be all updated to 2.5, and you should no longer have the folder deletion problem that I experienced.
Brooks’ Rule: Your paperless documents must be backed up to multiple locations. Always! ↩